Customer Service Advisor

2 days ago


Didcot, United Kingdom Reed Full time
Customer Service Advisor
  • Job Type: Full-time
  • Location: Didcot / Hybrid
  • Hours: 37.5 hours per week  / 08:00 - 17:00
  • Contract: 12 month contract 

Reed Oxford are looking for a customer service advisor to join one of our clients who are a global leader in development and manufacture.   You will be part of a friendly and supportive team, providing high-quality service to customers via phone, email and chat. You are responsible for managing customer orders, queries and updates, giving end-to-end service, recovering extra costs, and implementing improvement initiatives with other teams.

Day to Day of the Role:
  • Launch and oversee the order entry process, providing first-line support and escalating issues when necessary.
  • Serve as the first point of contact for customers’ supply-related queries, collaborating with Sales, Technical, and Supply teams to find solutions.
  • Monitor customer payment performance and follow up on unpaid or late payments, resolving queries as needed.
  • Collect evidence of extra costs due to customer fault and seek endorsement for billing to support a fair freight recovery process.
  • Support and deliver improvement initiatives as part of a cross-functional account team.
  • Identify and implement potential process improvements.
Required Skills & Qualifications:
  • Highly organised with the ability to prioritise tasks effectively.
  • A proactive learner with a keen interest in developing new skills.
  • Ability to develop effective working relationships both internally and externally.
  • Enjoys working in an inclusive, multicultural team environment.
  • Experience with SAP, S4HANA or similar Enterprise Resource Planning software is desirable.
Benefits:
  • Free parking on-site.
  • Subsidised lunch options with free coffee and tea available.
  • Access to Wellbeing Support networks and events.
  • Opportunity to gain unique customer perspectives and Order-To-Cash experience.
  • Access to a Car share scheme.

To apply for the Customer Liaison Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.



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