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AV/IT Helpdesk Support Engineer

4 months ago

Bournemouth, United Kingdom IN2-AV Recruitment Full time

IN2-AV are working with a long-established and successful AV Systems Integrator based on the South Coast.Due to an increasing workload in their busy IT department, they are now recruiting for an AV/IT Helpdesk Support Engineer.Within this role, you will be reporting to the Team Lead and providing support for all of the IT/AV systems within the companies clients. You will be supporting all team members, providing desktop hardware, mobile and software device troubleshooting, with a high level of customer service included.The roles and responsibilities include: The monitoring of the helpdesk system for inbound issues. Ensuring all issues in question are logged and documented within the Helpdesk system. Assessing issues in timely manor, and taking the necessary steps to help resolve, and if unresolved, escalate and refer these issues to Level 2 support level team members. Be prepared to also be able to deal with any remote issues the IT/AV systems have. Qualifications and experience: Ideal candidate will have an IT based qualification/background. Have a thorough interest in AV/The Audio Visual space. Excellent communication skills. Strong understanding of Microsoft Windows 10 desktops and laptops. Microsoft active directory, exchange server and windows server knowledge. Exposure to AV Systems such as - Crestron, Extron, AMX, MS Teams, Q-SYS, Dante, Shure, Biamp. If this is something of interest, please call James Andrews on (phone number removed) or email your CV to (url removed)