Complaints Officer

2 weeks ago


Tarbock Green, United Kingdom Service Care Solutions Full time

Job title - Complaints Officer Location - Liverpool Contract - Temporary - 3 Months Start Date: ASAP Pay Rate: £21.05 Umbrella p/hJob Description:Our client is currently seeking a highly motivated and experienced Complaints Officer to join their team. As a Complaints Officer, you will be responsible for managing and resolving complaints from customers in a timely and efficient manner. This role requires excellent communication skills, attention to detail and the ability to work under pressure.Key Responsibilities:Handle and resolve customer complaints in a professional and timely mannerInvestigate complaints thoroughly and provide appropriate solutionsEnsure all complaints are logged and tracked accuratelyProvide regular reports on complaints and resolutions to managementEnsure compliance with company policies and proceduresRequirements:Previous experience in a complaints handling roleExcellent communication and interpersonal skillsAbility to work under pressure and meet deadlinesStrong attention to detail and problem-solving skillsExperience in a customer service environmentProficient in Microsoft OfficeIf you require any additional information regarding the position, please call Arran at Service Care Solutions on (phone number removed) or send an email to (url removed)



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