Client Service Manager

2 weeks ago

Gloucester, United Kingdom mbf. Full time

Join an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client Service Manager to join their team who will contribute to their continued success.

  • Position: Client Service Manager
  • Location: Gloucester - Hybrid working - requirement to travel to other offices when needed
  • Reporting to: Head of Client Services

Responsibilities: As the Client Service Manager, you will play a pivotal role in leading and managing a team of approximately 10 staff members, including 2 team leaders. Your responsibilities will include:

  • Directly reporting to the Head of Client Services and collaborating closely with other department heads to ensure seamless operations.
  • Overseeing the day-to-day activities of the client services team, ensuring exceptional service delivery and client satisfaction.
  • Providing leadership, guidance, and mentorship to team members to foster a culture of continuous improvement and professional development.
  • Developing and implementing strategies to optimise team performance, efficiency, and effectiveness.
  • Identifying and addressing client service issues in a timely and proactive manner, ensuring resolution and client retention.
  • Monitoring key performance indicators (KPIs) and metrics to track team performance and identify areas for improvement.
  • Contributing to the development and enhancement of client service processes, policies, and procedures.
  • Work closely with Group Compliance to ensure FCA guidance is followed and outcomes are fully compliant with FCA regulations.

Requirements:

  • Previous experience working in a similar role as a Manager or Operations Manager within the financial services industry.
  • Proven leadership experience, with the ability to lead, motivate, and develop teams effectively.
  • Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients, colleagues, and stakeholders.
  • Excellent problem-solving skills, with the ability to analyse situations, identify solutions, and implement effective resolutions.
  • Sound knowledge of financial services as a whole.
  • Demonstrated ability to thrive in a fast-paced, dynamic environment, with a passion for driving results and achieving goals.
  • Commitment to upholding the highest standards of integrity, professionalism, and ethical conduct.

Why Apply:

  • Opportunity to join a rapidly growing company at an exciting stage of expansion.
  • Competitive salary and benefits package, including bonuses and opportunities for career advancement.
  • Dynamic and collaborative work environment, where innovation and creativity are encouraged and valued.
  • Supportive leadership team committed to your success and professional development.
  • Opportunity to make a meaningful impact and contribute to the financial well-being of clients.

If you are a driven and experienced Client Service Manager looking to take the next step in your career and join a growing company with numerous opportunities for advancement, we want to hear from you

  • Export Sales Manager

    2 weeks ago

    Gloucester, United Kingdom Client Full time

    Export Sales ManagerGloucester (Hybrid - Commutable from Swindon, Bristol, Newport, Cardiff, Cheltenham, Coleford, Lydney) £50,000 - £55,000 + Bonus Great Benefits PackageExcellent opportunity for a Export Sales Manager or Commercial Manager with a technical background to join a globally-renowned business offering an autonomous role with the chance to...

  • Site Operations Manager

    2 weeks ago

    Gloucester, United Kingdom Client Full time

    Contracts Manager (Remote/Hybrid)Gloucester (Can be based anywhere in the UK)£55,000 - £65,000 + Excellent Benefits PackageExcellent opportunity for a Contracts Manager with Bridge or Structural steel experience to join a globally renowned company offering an autonomous and technically challenging role with huge scope for progression.On offer is the...

  • Client Services Manager

    3 weeks ago

    Gloucester, Gloucestershire, United Kingdom Home Group Limited Full time

    Client Services ManagerExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.GloucestershirePermanent, Full Time (37.5 hpw) Salary £27,000 per annum, with great benefits including Health Cash Plan. Optional On call shift payment of £14.30 per session Home, a place where you belongWant to...

  • Client Service Manager

    3 weeks ago

    Gloucester, United Kingdom mbf. Full time

    Join an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client...

  • Management Trainee

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom HR Solutions - Client Full time

    Hours: Average 47 hours a week, Monday-Friday with alternate Saturday Contract: PermanentSalary: £26,000 per annum Location: Gloucestershire, GL2 5ER (although must be mobile to all sites) Our client, Baylis, have an exciting and unique opportunity for the next rising aftersales management star. Baylis are looking for an exceptional individual to work...

  • Management Trainee

    2 weeks ago

    Gloucester, United Kingdom HR Solutions - Client Full time

    Hours: Average 47 hours a week, Monday-Friday with alternate Saturday Contract: PermanentSalary: £26,000 per annum Location: Gloucestershire, GL2 5ER (although must be mobile to all sites) Our client, Baylis, have an exciting and unique opportunity for the next rising aftersales management star....

  • Client Manager

    5 days ago

    Gloucester, United Kingdom HOORAY Recruitment Full time

    Would you like to work for a family run, independent care provider? Currently rated 'Outstanding' for caring, would you like to help support them achieve overall Outstanding? Are you passionate about ensuring the service users are receiving person centredcare? If the answer is yes to all of the above, then Hooray may have the role for you! Hooray are...

  • Client Services Administrator

    1 day ago

    Gloucester, United Kingdom Benefact Group Full time

    **Working hours**:35 hours per week, Monday to Friday **Duration**:6 Months - Fixed Term Contract **Location**:Gloucester **Job Ref**:REQ201702 **About the role***: **Ecclesiastical Planning Services**, who are proudly part of **Benefact Group**, are looking for a **Client Services Administrator** to join our **Gloucester** office. The role holder will...

  • Client Services Team Leader

    1 day ago

    Gloucester, United Kingdom The Benefact Group Full time

    **Working hours**:35 hours per week, Monday to Friday **Duration**:Permanent **Location**:Gloucester **Job ref**:201240 **About the role***: We are looking for an experienced person who will lead a team to deliver the defined service delivery of the General Administration and Call Handling team within the **Ecclesiastica**l Funeral Planning client...

  • Client Services Team Leader

    3 days ago

    Gloucester, United Kingdom Benefact Group Full time

    **Working hours**:35 hours per week, Monday to Friday **Duration**:Permanent **Location**:Gloucester **Job Ref**:202291 **About the role***: **Ecclesiastical Planning Services**, who are proudly part of **Benefact Group**, are looking for a **Client Services Team Leader** to join our **Gloucester** office. Joining our rapidly expanding and innovative...

  • Client Services Administrator

    1 day ago

    Gloucester, United Kingdom The Benefact Group Full time

    **Working hours**:35 hours per week, Monday to Friday **Duration**:6 months FTC **Location**:Gloucester **Job ref**:201241/201242 **About the role***: We have a fantastic opportunity to join our business **Ecclesiastical Insurance** within the **EPSL **team in **Gloucester.** In this role you will contribute to defined service delivery by acting as part...

  • Client Services Administrator

    6 days ago

    Gloucester, United Kingdom Ecclesiastical Insurance Group Full time

    Working hours: 35 hours per week, Monday to Friday Duration: 12 months Fixed-Term ContractLocation: GloucesterJob Ref: 202557About the role Ecclesiastical Planning Services, who are proudly part of Benefact Group, are looking for a Client Service Administrator to join our Gloucester office on a 12 month fixed-term contract. The role holder will...

  • Client Service Advisor

    1 week ago

    Gloucester, Gloucestershire, United Kingdom Aon Hewitt Full time

    Client Service Advisor – Public Sector Are you looking for an exciting new challenge? Do you enjoy working in a busy environment and building solid client relationships? Aon is currently recruiting for a Client Service Advisor to join our Public Sector team. This role is a hybrid role – office and home-based working looking at prospective candidates...

  • Ict Technical Support Apprentice

    1 month ago

    Gloucester, United Kingdom The Development Manager Ltd (TDM) Full time

    Opportunity information Salary £11012 per year Duration 22 months Advert closing date 28/05/2023 Description Elmrep are looking for a First Line Tech Support Technician Apprentice to join their Gloucestershire based business. - To carry out remote support - Technical telephone support - Installations - Engineering - hardware and software - PDI...

  • Service Manager

    4 weeks ago

    Gloucester, United Kingdom Perfect Placement Uk Ltd Full time

    **Automotive Service Manager required in Gloucester.** Our Client, a franchise approved car dealership in Gloucester, is currently recruiting for an experienced Service Manager to oversee their Service Department. As a Service Manager for our Client, you will be responsible for organising the department to ensure an efficient and profitable operation. You...

  • Client Services Manager

    2 weeks ago

    Gloucester, United Kingdom Reed Full time

    Reed Financial Services are representing a forward thinking and growing wealth management business. who are committed to providing the very best financial advice through their top-quality teams. They currently have a brand-new opportunity for a Client Services Manager to join either of their offices in Bath or Cheltenham due to expansion. The role will be...

  • Senior Client Servicing Administrator

    1 week ago

    Gloucester, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Based near Gloucester Quays, with free parking, you will work on a full time permanent basis within the Customer Services Team. You will be responsible for processing customer order enquiries via email and telephone in a professional and efficient manner. Some previous office experience is beneficial however, as long as you hold strong customer service...

  • Senior Client Servicing Administrator

    1 week ago

    Gloucester, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Based near Gloucester Quays, with free parking, you will work on a full time permanent basis within the Customer Services Team. You will be responsible for processing customer order enquiries via email and telephone in a professional and efficient manner. Some previous office experience is beneficial however, as long as you hold strong customer service...

  • Client Handler

    5 days ago

    Gloucester, United Kingdom PIB Insurance Brokers Full time

    Job Advert **The Role**: We have a fantastic new opportunity for an experienced Commercial Client Handler to join our Commercial Enterprise Unit based in our Gloucester office. You would be providing professional advice and service to all clients. You will effectively manage policy events following compliant processes ensuring that all customers are dealt...

  • Client Handler

    5 days ago

    Gloucester, United Kingdom PIB Insurance Brokers Full time

    The Role:We have a fantastic new opportunity for an experienced Commercial Client Handler to join our Commercial Enterprise Unit based in our Gloucester office . You would be providing professional advice and service to all clients. You will effectively manage policy events following compliant processes ensuring that all customers are dealt with...