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Senior Client Servicing Administrator

4 months ago

Gloucester Gloucestershire, United Kingdom Anderson Recruitment Full time

Based near Gloucester Quays, with free parking, you will work on a full time permanent basis within the Customer Services Team.
You will be responsible for processing customer order enquiries via email and telephone in a professional and efficient manner. Some previous office experience is beneficial however, as long as you hold strong customer service experience our client is happy to provide training.
Administration of customer requests received via email and phone
-Effective monitoring and management of order, service and repair calls
-Produce and process quotations for customers for contract renewals
-Prepare and dispatch all new and renewal service contracts in accordance with new contract process
-Provide service contract administration to managers
-Raising invoices for service customers including contracts, repairs and additional services from service engineer work order reports
-Liaise with accounts department concerning orders on credit hold
Exceptional customer service skills
-Good knowledge of Microsoft Office
-59 per hour