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Customer Service Supervisor

3 months ago

Swindon, United Kingdom Evoke Staffing Ltd Full time

Evoke Staffing are currently recruiting a Customer Service Supervisor for our prestigious client in Swindon.

Salary: £30,000pa

Hours: Monday - Friday 08:00-16:30

Location: Swindon

Responsibilities:

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Managing coverage and customer flow to ensure proficient customer service.
  • Monitoring and authenticating invoices.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies and processes, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.

Requirements:

  • 2+ years of work experience in a similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.