Engagement & Partnerships Manager

DescriptionHealthwatch Cornwall (HC) is one of 152 local Healthwatch formed in response to the Health and Social Care Act 2012. Healthwatch England provides representation at national level and Healthwatch Cornwall is funded by the Department of Health via Cornwall Council.Our vision is to inspire positive change in Cornwalls health and social care through effective public engagement and we exist to ensure people andcommunities have a strong voice to influence and challenge how health and social care services are provided within their area.HC is a Community Interest Company (CIC) and we act as a critical friend to the commissioners and providers of health and social care services toenable progressive and beneficial decisions to be made.Job Purpose:The Engagement & Partnerships Manager will act as the key link between the CEO the engagement team and the residents of Cornwall.They will oversee the delivery of Partnership Boards Community Engagement and the Enter & View programme ensuring that the voices of residents are amplified empowered and used to influence health and social care improvements.This role is about maximising reach and representation ensuring as many residents as possible can share their experiences and that thoseexperiences are transformed into meaningful evidence and outcomes.Key Responsibilities:Leadership & Oversight Deliver the established engagement strategy in a way that broadens reach across Cornwall and strengthens impact. Provide operational leadership that connects the teams activity directly to Healthwatch Cornwalls vision and objectives. Keep the CEO fully informed so resident voice is always represented at a leadership level.Community Engagement Coordinate activity that enables large-scale and inclusive resident participation ensuring voices from diverse communities are represented. Work with colleagues in communications research and engagement to ensure that every voice gathered is counted and used to influence change.Partnership Boards Oversee the coordination and delivery of Partnership Boards ensuring they provide a platform where lived experience is amplified and acted upon. Ensure meetings are effectively planned managed and followed up with clear outcomes and accountability.Enter & View Programme Oversee delivery of visits that go beyond compliance ensuring they capture resident voice powerfully and lead to tangible improvements.Team Management Line manage support and enable staff to deliver effectively and confidently while encouraging autonomy and ownership of roles. Build a culture where the team see themselves as champions for resident voice. Remove barriers address issues early and ensure the team remain focused and accountable.Data & Reporting Ensure all engagement data is captured analysed and transformed into clear evidence of impact. Provide insight and updates to the CEO that demonstrate the reach and effectiveness of engagement work.Accountability & Communication Operate a no surprises approach escalating issues early and ensuring the CEO is fully briefed at all times. Ensure the CEO remains sighted on all engagement Partnership Board and Enter & View activity outcomes and risks. Recognise that final accountability sits with the CEO; the manager role supports and enables not replaces this leadership. Promote a culture of openness humility and collaboration always ensuring organisational alignment.Reporting StructureThe Engagement & Partnerships Manager will report directly to the CEO.The Engagement & Partnerships team will report to this role.Additional InformationThis job description outlines your main tasks and responsibilities but you may be required to undertake further duties when necessary.Apply hereThis is not a Cornwall Council vacancy therefore please contact the organisation direct for further information.Organisation address:Healthwatch CornwallSuite One Calenick HouseHeron Way NewhamTruroTR1 2XNContact detail: AdminEmail: Website: Experience:Manager Key Skills Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking Employment Type : Full Time Experience: years Vacancy: 1