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Customer Service Coordinator
2 weeks ago
Customer Service Coordinator
Location: Barnwood, Gloucestershire.
Working Hours: Monday-Thursday 08:30-17:00 & Fridays 08:30-15:00.
Salary: £25,000 to £28,000 per annum.
Our client, a reputable company in the Industrial sector, is seeking a highly motivated and customer-focused individual to join their team as a Customer Service Coordinator. This is a permanent full-time position that requires exceptional customer service skills, attention to detail, and the ability to prioritise daily tasks to meet objectives.
This role is fully office based.
Responsibilities:
- Build strong relationships with customers and colleagues to ensure high-quality customer service.
- Provide support to Customer Service Engineers and external customers.
- Interface with cross-functional teams such as Engineering, Customer Support/Sales, and Marketing.
- Maintain accurate service information in the company's CRM system.
- Process internal and external orders efficiently.
- Handle customer service calls and resolve any issues arising from field service visits.
- Stay calm under pressure and demonstrate good decision-making skills.
- Maintain records in a timely and accurate manner.
Requirements:
- High motivation to deliver exceptional service to customers.
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