Property Credit Controller

1 week ago

Liverpool, United Kingdom Page Personnel Finance Full time

The Property Credit Controller will play a crucial role in the Property Accounting & Finance team, ensuring accurate processing of rent and service charges, while also providing excellent customer service to tenants.

Client Details

A dynamic and forward-thinking company, offering a positive working environment with a strong emphasis on a collaborative team environment.

With plenty of growth opportunities you will be exposed to to large-scale, exciting projects that shape communities and provides varied experiences and a chance for personal growth.

With a leadership team that brings years of experience in property development and law, you will be amongst great mentors who will support your career and help you learn and grow a long term career

Description

Are you organised, proactive, and looking for a Property Credit Controller role where you will play a key part in keeping everything running smoothly while supporting tenants with their rent accounts.

If you love problem-solving and working with numbers, this is the role for you

What you'll be doing:

  • Monitoring accounts: Keeping a close eye on accounts to spot any late or missing payments and making sure everything is up to date.
  • Chasing payments: Issuing reminders by email, letter, or phone to recover overdue payments and escalating where necessary.
  • Reconciliation: Identifying under/over payments, resolving discrepancies, and making sure accounts are accurate.
  • Excel & systems: Preparing rent schedules and reconciling accounts using Excel and our in-house property management system.
  • Tenant queries: Handling tenant queries about their rent over the phone, by email, or letter, and logging everything on our system.
  • Managing arrears: Dealing with arrears correspondence and ensuring it's all followed up efficiently.
  • Legal notices: Serving legal notices when needed and managing the process through to completion, including preparing for hearings and attending court if necessary.
  • Payment reconciliation: Identifying unallocated payments and posting daily rent charges.
  • Debt management support: Assisting tenants with debt issues and working closely with the finance team to keep everything on track.

This is a great opportunity to take ownership of your role and make a difference, all while being part of a supportive, collaborative team.

Profile

We're looking for someone who:

  • Has strong communication skills (both written and verbal)
  • Experience in a similar role as a Property Credit Controller, or experience in chasing rent arrears
  • Pays close attention to detail and takes a responsible approach
  • Is confident managing their own workload and dealing with landlords and tenants
  • Has an excellent telephone manner
  • Is proficient in Microsoft Word, Excel, and Outlook
  • Can work proactively both independently and as part of a team
  • Can prioritise tasks, working quickly and accurately to meet deadlines
  • Possesses excellent interpersonal skills, including the ability to listen, build rapport, and handle complex issues calmly and professionally.

If this sounds like you, you'll thrive in this role

Job Offer

  • A competitive salary range up to £30k
  • Generous holiday allowance.
  • A supportive and collaborative work culture.
  • Opportunities for professional development and growth.
  • A chance to work in the vibrant city of Liverpool.

We encourage all candidates who are passionate about the Property industry and are eager to make a positive impact in their role as a Rent Officer to apply. Join us and contribute to our mission while developing your career.

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