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Credit Controller

2 months ago


Liverpool, United Kingdom Urban Evolution property Management Full time
About the Role

We are seeking an experienced and dedicated Credit Controller to join our dynamic property management team at Urban Evolution Property Management Ltd.

Job Summary

The successful candidate will play a crucial role in managing and collecting outstanding rent and service charges, ensuring our cash flow remains healthy.

Key Responsibilities
  • Collection Management: Proactively manage and collect unpaid rent and service charges, implement effective collection strategies to reduce arrears, and monitor accounts to identify overdue payments and initiate appropriate actions.
  • Communication: Liaise with tenants, leaseholders, and property owners to resolve payment issues, maintain regular communication with the Lettings and Block Management teams to ensure cohesive credit control processes, and issue timely and accurate reminders, final notices, and legal warnings.
  • Reporting: Prepare and maintain accurate records of all communications and transactions, provide regular reports on arrears, highlighting potential risks and suggesting solutions, and update Management on collection activities and progress.
  • Compliance: Ensure compliance with relevant laws and regulations regarding debt collection, stay updated on changes in property management and credit control legislation, and handle queries and disputes professionally, aiming for swift resolution.
Requirements
  • Proven experience as a Credit Controller, experience within the property sector would be advantageous.
  • Strong understanding of credit control processes and debt collection laws in the UK.
  • Effective communication and negotiation skills.
  • Ability to work independently and manage time effectively.
  • Proficiency in using property management software and Microsoft Office Suite.
  • Strong attention to detail and problem-solving abilities.
  • A proactive and assertive approach to handling arrears.
  • Knowledge of the legal processes related to rent and service charge collection.