Technical Account Manager
2 months ago
About Us:
Modern Networks is a leading provider of Managed IT services to the Commercial Property, Science Parks, Education and SME sectors, dedicated to delivering innovative and reliable technology support to our client base. We pride ourselves on our commitment to exceptional customer service and continuous improvement, ensuring our clients achieve their business objectives through effective IT strategies and solutions.
Role Overview:
As a Technical Account Manager (TAM) at Modern Networks, you will work with leading Property Management clients in Central London, focusing on large Commercial, Retail and Mixed-Use Estates. You will act as the primary technical liaison between our clients, third-party contractors, and internal teams, ensuring that our IT services are effectively delivered and aligned with client goals. This role requires a deep understanding of Building IT infrastructures, Project Management, and Client Relationship Management.
What you'll be doing:
- Visiting client sites to assess and gather requirements for new services, installations and building projects, ensuring a clear understanding of the client’s needs.
- Collaborating with clients to evaluate their current onsite IT infrastructure, identifying opportunities where Modern Networks’ solutions can enhance or manage their IT estate.
- Work closely with third-party contractors to assess existing IT infrastructure at client properties.
- Facilitating communications between clients and contractors, ensuring alignment on project goals, technical requirements, and timelines.
- Provide clients with best practice recommendations for IT infrastructure, networking, and security solutions tailored to their specific needs.
- Help design and propose IT solutions that align with client requirements and industry best practice.
- Serve as the go-to technical resource for clients, addressing technical queries and assisting with unresolved support issues.
- Develop comprehensive Statements of Work (SOW) and Bills of Materials (BOM) for projects.
- Helping clients plan IT projects, coordinating with service providers such as Openreach and other telecom/network service providers.
What we're looking for:
- Demonstrable experience in a similar role ( Technical Account Manager, IT Consultant), ideally within the commercial property or real estate sectors.
- Strong knowledge of IT infrastructure, networking, building systems integration, and project management. Familiarity with key technologies such as Microsoft 365, Azure, ISP, and Telecom services (e.g. OpenReach).
- A proactive approach to understanding and fulfilling client needs with a commitment to delivering exceptional service.
- Excellent communication skills, capable of explaining complex technical concepts to both technical and non-technical stakeholders.
- Proven ability to manage IT projects, with experience in coordinating between clients, contractors, and internal teams to deliver successful outcomes.
- Certifications (e.g., ITIL, Prince2, Cisco, Microsoft) are highly desirable.
- Proficiency in creating SOW and BOM documents that are clear, detailed, and aligned with client needs.
Why Join Modern Networks?
- Innovative Projects: Working on leading-edge IT projects within the property management sector.
- Professional Growth: Opportunities for advancement within a dynamic and collaborative work environment.
- Impactful Work: Play a key role in transforming the IT capabilities of major Commercial Property and mixed-use estates in Central London.
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