Technical Writing Manager

4 weeks ago

Dundee, United Kingdom NCR Atleos Limited Full time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.


Role Description: Technical Writing Manager

We are looking for a self-motivated, proactive, and strategic thinking individual to lead the Information Products (technical writing & 3D design) team within our Shared Services group based at NCR Atleos, Discovery Centre in Dundee. This is a rare opportunity with responsibility for managing an existing team of hardware technical authors and 3D designers, to provide a consistent and timely delivery of technical publications and animations whilst driving the strategic direction of the department.


 

Key areas of responsibility:

Leadership:

  • Business owner of application/sites/distribution list (for IT purposes).
  • Guide department strategic direction including application of new tools & technologies, process improvements in publication development and publishing. 
  • Decision maker of design for publications/template design/website. 

Team Management: Team based in Dundee & Cebu, Philippines

  • Manage and mentor a team of technical authors and 3D designers, including hiring, training, performance evaluations and career development.
  • Budget responsibility.

Project Management:

  • Central point of contact for department for queries or input to new projects 
  • Assigns team members to projects or tasks.
  • Tracks project status 
  • Maintains process documents.

Cross Functional Collaboration:

  • Develop and maintain close cross functional relationships with Engineering, Product Management, Quality, Manufacturing and Services to ensure alignment of deliverables.


Required skills and experience:

  • Minimum 8 years in an engineering, technical writing or technical customer service role.
  • Strong communication skills both written and verbal.
  • Have a sense of urgency with the ability to multi-task.
  • Customer focus / user-centred design awareness.
  • Systematic and methodical approach to problem solving.
  • Product knowledge; NCR Atleos ATM product family and devices an advantage.
  • Understanding of Product Lifecycle Management process and stakeholder roles. 


Desirable Skills:

  • Team lead or people management experience.
  • Technical communication tools such as: 
  • Madcap Flare/Adobe Framemaker 
  • PTC Creo or Solidworks 
  • Corel Draw 
  • Solidworks Composer 


Offers of employment are conditional upon passage of screening criteria applicable to the job.


EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.


Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

  • Technical Writer internship

    1 month ago

    Dundee, United Kingdom NCR Corporation Full time

    About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Technical Writer Internship

    7 days ago

    Dundee, United Kingdom NCR Full time

    About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Technical Writer Internship

    2 weeks ago

    Dundee, Dundee City, United Kingdom NCR Full time

    About NCR VOYIXNCR VOYIX Corporation (NYSE:VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Manager, Technical Support Team

    2 weeks ago

    Dundee, Dundee City, United Kingdom NCR Full time

    Manager, Technical Support Team page is loaded Manager, Technical Support Team Apply locations DUNDEE, GBR time type Full time posted on Posted 30+ Days Ago job requisition id R About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational...

  • Technical Writer internship

    1 month ago

    Dundee, Dundee City, United Kingdom NCR VOYIX Full time

    About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Technical Administration Assistant, Maintenance

    3 weeks ago

    Dundee, United Kingdom SGN Full time

    Location**:Dundee** Salary**:£25.5k - £30.6k (dependent on skills & qualifications)** Reference**:REQ2687** **THE ROLE** We have an opportunity for a Technical Administration Assistant based in Dundee reporting directly to the Admin Manager Maintenance. **Key responsibilities will include;** - Supporting the aerial surveillance process for HP...

  • Technical Project Manager

    2 weeks ago

    Dundee, Dundee City, United Kingdom Brookwoodrec Full time

    Technical Project Manager - Dundee, Scotland Salary offered: 35-38K Bonus Structure and Vechile included (bonus is up to 8K) Onsite or Hybrid dependant on candidate location Do you have project management experience, and are you seeking a new job in Dundee Scotland Brookwood Recruitment is helping a collaborative company recruit a Technical Project...

  • Masters By Research Student with Technical Work

    4 weeks ago

    Dundee, United Kingdom Abertay University Full time

    Masters by Research Student with Technical Work Experience School of Applied Sciences Part time, 17.5 hours per week Grade 4 (£22,681 - £24,533 per annum, pro rata) Fixed Term (for a period of 2 years) Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality,...

  • Engineering Technical Manager

    2 weeks ago

    Dundee, Dundee City, United Kingdom University of Dundee Full time

    The School of Science and Engineering has a wide range of engineering laboratories and workshops which support teaching in Biomedical, Civil, Mechanical, and Industrial Engineering and Physics.We are recruiting for an exceptional individual to join us as a Engineering Technical Manager within our Team. The Engineering Technical Manager is a vital role as...

  • Technical Administration Assistant, Maintenance

    4 weeks ago

    Dundee, United Kingdom SGN Full time

    Location**:Dundee** Salary**:£25.5k - £30.6k per annum (dependent on skills & qualifications)** Reference**:REQ2589** **THE ROLE** We have an opportunity for a Technical Administration Assistant based in Dundee reporting directly to the Admin Manager Maintenance. **Key responsibilities will include;** - Technical administration of the HP Pipelines...

  • Engineering Technical Manager

    2 weeks ago

    Dundee, United Kingdom University of Dundee Full time

    The School of Science and Engineering has a wide range of engineering laboratories and workshops which support teaching in Biomedical, Civil, Mechanical, and Industrial Engineering and Physics. We are recruiting for an exceptional individual to join us as a Engineering Technical Manager within our Team. The Engineering Technical Manager is a vital role as...

  • Technical Supervisor

    3 weeks ago

    Dundee, United Kingdom CBRE Full time

    **Technical Supervisor** **Job ID** - 172499**Posted** - 19-Jun-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Facilities Management **Location(s)** Dundee - Scotland - United Kingdom of Great Britain and Northern Ireland - Global Workplace Solutions is a division of CBRE providing integrated solutions across large...

  • Technical Supervisor

    3 weeks ago

    Dundee, United Kingdom Local UK Full time

    Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.Our BT Workplace team provide a full range of building maintenance services to their 8,000...

  • Technical Platform Owner

    4 weeks ago

    Dundee, United Kingdom Social Security Scotland Full time

    Overview: Are you dynamic and highly motivated individual? Do you have experience of successfully delivering digital services? If your strengths include project management, collaboration and motivation toward delivering large scale digital citizen services, then we’re looking for Technical Platform Owners to contribute to our journey of growth. Social...

  • Technical Platform Owner

    2 weeks ago

    Dundee, Dundee City, United Kingdom Social Security Scotland Full time

    Overview:Are you dynamic and highly motivated individual?Do you have experience of successfully delivering digital services?If your strengths include project management, collaboration and motivation toward delivering large scale digital citizen services, then we're looking for Technical Platform Owners to contribute to our journey of growth.Social Security...

  • Technical Support Representative

    2 weeks ago

    Dundee, United Kingdom N-able Full time

    Technical Support Representative JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Dundee, United Kingdom Support 19085 Job Description Why N-able IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With...

  • Technical Support Specialist

    3 months ago

    Dundee, Dundee City, United Kingdom University of Dundee Full time

    We are looking for a senior civil engineering technician to join our team. The Technical Support Specialist is a key role as part of the School's Engineering Technical Services Team, delivering high-quality technical services and operational support to support education, industrial engagement, and research activities. This role will involve specific support...

  • Technical Assistant

    2 weeks ago

    Dundee, United Kingdom University of Dundee Full time

    The School of Life Sciences at the University of Dundee is a world-class academic institution with a reputation for the excellence of its research, its high quality teaching and student experience, and the strong impact of its activities outside academia. With 900 staff from over 60 countries worldwide the School provides a dynamic, multi-national,...

  • Technical Support Representative

    2 weeks ago

    Dundee, United Kingdom N-able Full time

    Why N-able: IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work,...

  • Spm Technical Lead

    3 weeks ago

    Dundee, United Kingdom Social Security Scotland Full time

    Overview: **Social Programme Management (SPM) Technical Lead | Hybrid Working with Glasgow or Dundee Base Location | £57,141 - £71,243 + £5,000 DDaT Pay Supplement after 3 month qualifying period | Full or Part Time Hours | Flexi - time | 25 Days annual leave (increasing to 30 after 4 years’ service) plus 11.5 Public and Privilege| Contributory Pension...