Customer Feedback
3 weeks ago
Customer Feedback & Quality Assurance OfficerLOCATION: Bristol HOURS: 37.5 – Mon – Fri Salary: £28,265 Duration: FTC March 25 Are you passionate about delivering exceptional customer service and ensuring the voice of the resident is heard? Do you thrive in a dynamic, diverse, and customer-focused environment? If so, we have an exciting opportunity for you to join the Resident Experience and Insight Team as a Customer Feedback & Quality Assurance Officer. As the Customer Feedback & Quality Assurance Officer, you will play a central role in their mission to provide an outstanding resident experience by managing and coordinating complaints, capturing feedback, and driving quality assurance to continually enhance their customer service standards. The successful candidate will take pride in being the catalyst for positive change and improvement, driving our commitment to delivering excellence in customer service at every touchpoint. Conducting end-to-end complaints management process Liaising with internal teams to drive effective query resolution Producing holistic customer experience overviews for continuous improvement Preferred Requirements: Experience in customer service and complaint handling Proficiency in Excel and administration Strong communication and interpersonal skills Ability to capture and report performance data Demonstrated proactive approach to customer engagement and feedback analysis Preferred Qualifications: Diploma or relevant qualification in Customer Service or related field Previous experience working in a non-profit or social services sector Understanding of Ombudsman guidance for complaints management (desirable) To apply for this role, please apply through the website or call Phoebe or Olly on (phone number removed)
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Customer Feedback Officer
3 weeks ago
Bristol, Bristol, United Kingdom Elevate Projects Ltd Full timeElevate Projects Ltd is recruiting for a Customer Feedback Officer to join our team on a fixed-term contract until March 2025. This role offers a unique opportunity to make a significant impact on our complaints management system.About the Role:Providing exceptional customer care and resolving complaints efficientlyLogging and following up on complaints...
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Customer Feedback
6 months ago
Bristol, United Kingdom Brighter Places Full timeWe have an exciting new opportunity for a **Customer Feedback & Quality Assurance Officer** to join our team based in** Bristol**. You will join us on a **full time, permanent basis, working 37 hours per week**. In return, you will receive a salary of **£28,265 **per annum.** **About our Customer Feedback & Quality Assurance Officer** **role**: Are you...
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Customer Feedback
1 month ago
Bristol, United Kingdom CV-Library Full timeCustomer Feedback & Quality Assurance Officer LOCATION: Bristol HOURS: 37.5 – Mon – Fri ...
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Customer Feedback
4 weeks ago
Bristol, United Kingdom Building Recruitment Company Full timeConducting end-to-end complaints management process Liaising with internal teams to drive effective query resolution Producing holistic customer experience overviews for continuous improvement Customer Feedback & Quality Assurance Officer LOCATION: Bristol HOURS: 37.5 – Mon...
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Customer Feedback
2 days ago
Bristol, United Kingdom CV-Library Full timeJob Title: Customer Service Advisor Type: Temporary Contract till April 2025 Location: Bristol Hourly Rate: £14.63 - £16.70 Hours: Full time - 37 per...
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Customer Feedback
3 weeks ago
Bristol, United Kingdom Elevate Projects Ltd Full timeWe are recruiting for an outstanding opportunity for a Customer Feedback & Quality Assurance Officer on a fixed-term contract. This will be initially until the end of March 2025 but could be extended from here.-Provision of an excellent standard of customer care-Dealing with complaints efficiently and effectively-Accurate logging of complaints and...
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Customer Feedback
1 month ago
Bristol, United Kingdom Elevate Projects Ltd Full timeWe are recruiting for an outstanding opportunity for a Customer Feedback & Quality Assurance Officer on a fixed-term contract. This will be initially until the end of March 2025 but could be extended from here. -Provision of an excellent standard of customer care -Dealing with complaints efficiently and effectively -Accurate logging of complaints and...
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Customer Feedback
1 month ago
Bristol, United Kingdom CV-Library Full timeWe are recruiting for an outstanding opportunity for a Customer Feedback & Quality Assurance Officer on a fixed-term contract. This will be initially until the end of March 2025 but could be extended from here. -Provision of an excellent standard of customer care -Dealing with complaints efficiently and effectively -Accurate logging of complaints and...
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Customer Feedback
4 days ago
Bristol, United Kingdom Elevate Projects Ltd Full timeWe are recruiting for an outstanding opportunity for a Customer Feedback & Quality Assurance Officer on a fixed-term contract. This will be initially until the end of March 2025 but could be extended from here. -Provision of an excellent standard of customer care -Dealing with complaints efficiently and effectively -Accurate logging of complaints and...
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Bristol, Bristol, United Kingdom Elevate Projects Ltd Full timeWe are recruiting for an exceptional opportunity to excel in a Complaints Quality Assurance role. As a key member of the Elevate Projects Ltd team, you will be responsible for delivering outstanding customer care and efficiently managing complaints.Key Responsibilities:Provide excellent customer service, ensuring timely and effective complaint...
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Feedback & Information Governance Officer
6 days ago
Bristol, United Kingdom South Gloucestershire Council Full time**How you'll make a difference**: As a Feedback & Information Governance Officer in the Children’s Adults and Health department you will be helping to resolve the concerns of some of our most vulnerable residents. You will also provide a valuable service to our residents in responding to requests for information we hold about them. **What will you be...
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Feedback & Information Governance Officer
6 months ago
Bristol, United Kingdom South Gloucestershire Council Full time**How you'll make a difference**: As a Feedback & Information Governance Officer in the Department for People, you will be helping to resolve the concerns of some of our most vulnerable residents. You will also provide a valuable service to our residents in responding to requests for information we hold about them. **What will you be doing?** You will be...
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Customer Service Advisor
5 days ago
Bristol, United Kingdom Pertemps Bristol Commercial Full time**Customer Support Advisor £11.00 per hour Start: ASAP Duration: 8-10 weeks 37.5 hours per week BS16** A leading Automotive business, based in the Northeast of Bristol, have a fantastic opportunity for a Customer Support Advisor to join their friendly and busy Fleet Care team on a temporary basis. Previous customer service or admin experience is preferred,...
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Customer Representative
3 days ago
Bristol, United Kingdom Pareto Full time**Customer Representative** Location: Bristol **Salary**: £27.5k (£35k OTE) Ref: J12557:BRI:GJ:CR Sector: Telecoms Working for a cloud-based telephony company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion. **The...
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Inbound Customer Service Advisor
3 days ago
Bristol, United Kingdom Alfred Recruitment LLP Full time**Do you want to be part of one of the fastest-growing businesses in the South-West?** Have you got a passion for Customer Service and want to make a positive difference in the quality of people's lives? Our client is based in Bristol city centre and they are hiring Customer Service Advisors to join their expanding Customer Care Team. The customer is at...
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Customer Assistant
7 months ago
Bristol, United Kingdom M&S Full time**Summary** Cafe Customer Assistant **All the details** **Customer Assistant - Cafe - Cribbs Causeway** **14.5 Hours Per Week** **Each Week - Sunday 10:00-17:00, Saturday 10:30-19:30** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an...
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Customer Assistant
3 days ago
Bristol, United Kingdom Marks & Spencer Full timeCustomer Assistant - Foods - Cribbs Causeway 20 Hours Per Week Week one - Sun, Tues, Weds, Fri, Sat 11:00-15:00 Week two - Sun, Mon, Tues, Thurs, Sat 11:00-15:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...
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Customer Assistant
3 days ago
Bristol, United Kingdom Marks & Spencer Full timeCustomer Assistant - Womenswear - Cribbs Causeway 20 Hours Per Week Each week - Sun, Mon, Tues, Fri, Sat 17:00-21:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...
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Customer Assistant
5 days ago
Bristol, United Kingdom Marks & Spencer Full timeCustomer Assistant - Womenswear - Cribbs Causeway 15 Hours Per Week Every Sunday 06:00-14:00, Every Tuesday 10:00-18:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...
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Customer Assistant
6 months ago
Bristol, United Kingdom M&S Full time**Summary** Customer Assistant - Door Host **All the details** Work Pattern: Sunday: 11.00-17.00 Thursday: 11.00-17.00 Friday: 11.00-17.00 Saturday: 11.00-17.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...