Customer Feedback and Quality Assurance Professional

3 weeks ago


Bristol, Bristol, United Kingdom Elevate Projects Ltd Full time

We are recruiting for an exceptional opportunity to excel in a Complaints Quality Assurance role. As a key member of the Elevate Projects Ltd team, you will be responsible for delivering outstanding customer care and efficiently managing complaints.

Key Responsibilities:
  1. Provide excellent customer service, ensuring timely and effective complaint resolution
  2. Accurately log and follow up on complaints, maintaining a high standard of quality assurance
  3. Produce insightful performance data for the complaints management process, driving continuous improvement
  4. Collaborate with colleagues to enhance overall customer experience and ensure effective complaint handling

Salary: £25,000 - £30,000 per annum (dependent on experience)

Requirements:

To succeed in this role, you must possess excellent communication skills, experience in handling complaints, and proficiency in IT systems. Strong administrative skills and attention to detail are also essential.

Benefits:

Elevate Projects Ltd offers a competitive salary, hybrid working arrangement, opportunities for growth and development, and a comprehensive benefits package.



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