NOC Monitoring Engineer

5 days ago

London, United Kingdom Clear Channel UK Full time

About Us:

Clear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets.

Our mission is to “Create the future of media”, to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure.

Technology is at the heart of our operations, emphasizing transparency, accountability, and value.

Our goal? To be the industry-leading technology team, renowned for customer-centric, reliable, fast, flexible, and innovative solutions.

Come, be a part of our journey to redefine media

About the Role:

As a NOC Monitoring Engineer, you will help ensure the stability, availability, and performance of our digital networks across Europe.

You will monitor systems, address incidents, and resolve issues quickly to maintain optimal performance and uptime.

The role involves real-time network monitoring and prompt responses to system alerts.

Key Responsibilities:

  1. Monitor Systems: Oversee network infrastructure, servers, applications, and other systems using monitoring tools.
  2. Incident Response: Detect and respond to network or system alerts. Escalate incidents to relevant teams when needed.
  3. Troubleshooting: Conduct initial diagnosis and troubleshooting of network issues to minimize downtime.
  4. Documentation: Record all issues and actions taken in the ticketing system.
  5. Collaboration: Work with technical teams, including Network Engineers and System Administrators, to solve complex issues.
  6. Reporting: Provide periodic reports on network performance and incidents.
  7. Process Improvement: Propose and implement enhancements to monitoring and response procedures.
  8. Change Management: Support in planning and implementing upgrades or migrations.
  9. On-call Support: Be available for 24/7 support in a shift-based environment to ensure continuous monitoring.

What we’re looking for:

  1. Communication: Clear written and verbal communication skills, including documenting and relaying technical details.
  2. Teamwork: Ability to work well within the NOC team and collaborate across departments.
  3. Time Management: Prioritize tasks efficiently and meet deadlines.
  4. Adaptability: Stay agile in fast-changing conditions and handle evolving priorities.
  5. Customer Service: Ability to explain technical issues in non-technical language when required.
  6. Attention to Detail: Maintain high accuracy when configuring systems or resolving issues.
  7. Analytical Skills: Review performance data and identify potential areas for improvement.

What’s In It For You?

Out-of-home Advertising is a well-established medium undergoing a digital revolution, and one we believe we are uniquely positioned to capture.

You will be at the forefront of this journey, working with your peers to lead the way.

As part of this, you will get to grow and learn by working with the latest tech, joining with innovative partners, and working with great colleagues on a day-to-day basis.

You will have influence and you will have the opportunity to create something you will feel proud of.

The package will also include:

  • 33 paid holidays including bank holidays
  • Company Pension Scheme paid up to 8%
  • Healthcare Cash Plan
  • Life Insurance and group income protection scheme
  • Cycle to work scheme

We believe in fairness and as an equal opportunities employer we work hard to foster an inclusive environment, a place you can truly be yourself and be treated fairly. We focus purely on skills and behaviours so if you'd like the opportunity to help us create the future of media, we'd like to hear from you.

If you need this job description in another format or need any adjustments for your application/interview process, please let us know at careers@clearchannel.co.uk

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