Cloud and Network Support Professional

3 days ago


London, Greater London, United Kingdom Via Transportation, Inc. Full time

Job Title

Network Operations Center Engineer (NOC)

Description

As a full-time Network Operations Center Engineer (NOC), you'll be part of Via's monitoring team responsible for overseeing our infrastructure, cloud, servers, applications, operators, drivers, and riders worldwide. You'll monitor Via's services and servers, handle incidents quickly and professionally, and ensure high-level services availability and performance.

Responsibilities

Your primary duties will include:

  • Monitoring Via's services and servers to identify potential issues and take corrective action.
  • Working with various R&D teams to resolve complex technical problems.
  • Implementing timely solutions to customer issues or escalating to another team internally when needed.

Requirements

To excel in this role, you'll need:

  • A degree in Computer Science, Engineering, Information Systems, or a related field.
  • More than 2 years of experience in troubleshooting and providing Tier 2 support/IT Services support in a SaaS environment from a global company.
  • Experience working in a NOC environment with similar roles as described.
  • Ability to work shifts, including nights and weekends.
  • Excellent communication skills in English and Hebrew (verbal and writing).
  • Scripting/Programming knowledge (preferable Python and Bash).
  • Experience with investigation querying logs and metrics in tools such as Coralogix, Logz.io, Application Insights, or equivalent.

Why Join Us?

We offer a competitive compensation package which includes base salary and stock options, health insurance with a discount for family members, hybrid work, a lovely office situated in the heart of TLV, at Midtown, 21 vacation days a year, career development, and growth opportunities.

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