Service & Warranty Administrator

6 days ago

Belvedere, United Kingdom Cardiff Office Full time

Service & Warranty AdministratorBelvedere, London AreaSalary: £30,000 - £35,000 + OTE up to £40,000Monday to Friday, rotating shifts including some SaturdaysWe are seeking a detail-oriented and organised Service/Warranty Administrator to join a well-established commercial vehicle group operating in the London and Southeast region. This is a key role ensuring smooth processing of service, warranty, and finance job cards in line with manufacturer policies.Key Responsibilities:Manage service, warranty, and finance invoice procedures to maximise repair profitability and ensure complianceRaise retail pro-forma invoices and coordinate purchase order closuresReconcile warranty and finance self-billing invoices and credit notesInvestigate and resolve warranty and finance queries and claimsMonitor workshop work-in-progress (WIP) and maintain target levelsLiaise with workshop and parts teams on claims, job card accuracy, and parts labelsSubmit all claims promptly through the required manufacturer systemsEnsure non-warranty repairs are processed and recharged appropriatelyMaintain detailed records and spreadsheets to track parts and claims

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