Multi Site Operations Manager

Multi-Site Operations Manager - Student Accommodation (Maternity Cover) Location : Oxford (covering 3 PBSA sites) Salary : £50,000 - £55,000 Contract : Fixed-Term Contract, January-July About the Role Total Staff are recruiting for an experienced Multi-Site Manager to oversee three premium student accommodation sites in Oxford during a maternity cover period from January to July. This is an excellent opportunity for an established PBSA, BTR, hospitality, or property operations leader who thrives on organisation, people management, and delivering exceptional resident experience. You'll be stepping into a well-resourced environment with fully staffed teams, clear operating plans already in place, and supportive senior leadership. What's needed is a steady, confident manager - someone who can take the reins, steer the ship, and ensure consistent, high-quality service across the portfolio. The provider has recently navigated a challenging period, and this role offers the chance to play a key part in driving stability, consistency, and positive momentum across high-profile properties. Key Responsibilities Operational Leadership Oversee day-to-day operations across three accommodation sites totalling several hundred beds Ensure effective delivery of existing operational plans, compliance requirements, and resident experience standards Maintain strong oversight of staffing, workflows, and service delivery People Management Lead, develop, and support on-site teams including Team Leaders and front-line staff Promote a positive, structured, and supportive working environment Provide coaching, consistency, and clear communication during the contract period Resident Experience & Service Excellence Ensure all resident touchpoints - from reception and maintenance to wellbeing and community events - run smoothly and to brand standards Act as the point of escalation for complex or sensitive issues Maintain a calm, professional presence during peak periods Compliance, Safety & Quality Ensure full adherence to H&S, fire safety, safeguarding, and compliance requirements Review operational processes and ensure corrective actions are followed through Stakeholder Engagement Build effective relationships with university partners, local contacts, and internal teams Represent the sites with professionalism and confidence Business Continuity & Stability Maintain consistent operations throughout the contract term Support the wider team in reinforcing stability and strengthening reputation post-challenge Provide clear reporting, updates, and operational insight to senior leadership Ideal Candidate Proven experience managing multi-site operations in PBSA, BTR, hospitality, or residential property Strong people leadership skills - calm, structured, supportive, and confident Excellent communicator who can build trust quickly Highly organised with the ability to manage competing priorities across multiple locations Comfortable stepping into an established operation and delivering against existing plans Resilient, solutions-focused, and unflappable during busy or sensitive periods Strong understanding of compliance, safety, and customer service frameworks What's On Offer £50,000 - £55,000 salary A well-supported, well-planned role with strong teams already in place A genuinely impactful contract where your leadership will make a visible difference Opportunity to oversee three flagship Oxford properties Backing from a major national PBSA provider Smooth handover and clear operational roadmap A great short-term role for an experienced manager wanting a high-profile assignmentTPBN1_UKTJ