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German Speaking Support Analyst

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Edinburgh, United Kingdom Adecco Full time

German Speaking Support Analyst6 month initial contract£185 pd inside IR35 via umbrellaHybrid working - Edinburgh 2 days pw and remote 3 days pwThis role is a full time telephony based role operating in a hybrid model. The selection criteria below will be used as part of the evaluation process:Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors.Demonstrates excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordinglyA very good understanding of the Business Areas supported and associated critical systems in order to understand the impact of outages upon their service.A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment.Solid understanding of Microsoft Surface hardware, Office 365 (in German) and BYOD tools used within the EITSS