Business Consultant

3 weeks ago


London, United Kingdom BloomReach Inc. Full time

We are currently expanding our Professional Services team, and we’re looking for a new Business Implementation Consultant.

  • Do you want to help top e-commerce businesses boost their performance?
  • Serve clients and get experience globally (offices in Amsterdam, Bratislava, Prague, London, Moscow, New York, Atlanta and Charlotte).
  • Want to have immediate, tangible results?
Tasks and responsibilities:
  • As a business consultant you will be responsible for delivering value to Bloomreach’s clients through the deployment and use of the Engagement Platform
  • You will be supporting clients in the implementation phase with business requirements gathering, preparation of the data structure, data migration process and automated programmes deployment
  • You will be a key advisor for clients regarding e -commerce, analytics, data management, digital marketing, marketing automation and emailing + mobile technologies
  • You will responsible for building strong relationships with clients by bringing continuous improvement to their business, maximising utilization of the platform and improving their KPIs/ROI
  • In collaboration with Customer Success Manager you will be responsible for developing business strategy and a roadmap with clients as well as aligning with them on relevant business goals and critical metrics
  • On top of the overall knowledge, you will become an expert in chosen part of the platform in order to lead and advise clients and internal stakeholders in a given topic of expertise
  • You will play a pivotal role in clients’ onboarding, platform adoption and product features utilization
  • You will be collaborating with various internal teams to build services focused around the product and contribute for internal process improvement
What we expect of the candidate:
  • Ideally 2-3 years of experience in a consulting role within a SaaS environment
  • Working knowledge of at least one of the Bloomreach Engagement platform features
  • Experience in the following sectors/fields: online analytics, performance marketing, marketing automation, data science, A/B testing, personalisation, campaign optimisation, customer lifetime value, e-mailing automation, reactivation, attribution modelling, prediction, product recommendations, e-commerce
  • Knowledge of ecommerce business and business trends, and the ability to understand clients’ business models and adapt consulting approach accordingly
  • Excellent consulting skills: clear written and verbal communication, presentation skills, confidence in dealing with business users and stakeholders at all levels of seniority, exceptional organizational skills, proactive problem solving skills
  • Ability to handle difficult situations in a proactive, goal-oriented, and highly professional way
  • Proactively maintain the highest level of expertise by deepening your knowledge of the Bloomreach Engagement platform and solutions through internally and externally available learning opportunities, as well as self-study
  • Native or professional fluency in English.
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