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Ecommerce Customer Advisor

4 months ago

Stretford, United Kingdom Page Personnel Secretarial & Business Support Full time

An exciting opportunity for a Ecommerce Customer Advisor to join a well established e-commerce retailer, based in Manchester. You will be working within the customer service team, speaking to existing customers assisting with general queries.

Client Details

Our client are a well established Ecommerce retailer, based in Manchester, they are currently going through a period of growth and are looking for a Ecommerce Customer Advisor to join their team. Our client offers great career progression, competitive salary and excellent benefits.

Description

As a Ecommerce Customer Advisor you will:

  • Maintain a high level of customer service liaising with customers using email and live chat
  • Log information such as product fault data, ticket trends accurately using our IT systems
  • Liaise with third parties, including courier partners, to resolve customer enquiries and raise claims on customer's behalf
  • Escalate unusual or more complex queries
  • Processing customer returns, refunds and exchanges
  • Reviewing and processing custom product orders

Profile

To be successful in this role you should have:

  • Must have previous experience in an e-commerce retail environment
  • Flexibility to be able to work on a rota basis including evening and weekend work
  • Great written and verbal communication skills
  • Excellent problem-solving skills
  • Strong team working skills but also be able to work independently
  • Experience in the use of Shopify or similar ecommerce platform

Job Offer

In return, our client can offer:

  • 25 days holiday as standard (plus bank holidays)
  • Matched salary exchange pension contributions of 5%
  • 40% staff discount
  • Recognition scheme
  • Enhanced family friendly policies
  • Employee Assistance Programme