Customer Service Representative

3 weeks ago


Huntingdon, United Kingdom Advancing People Full time

Are you a fluent German speaker? Would you like to join an expanding Global business managing client accounts - Working Monday - Friday, typically 9:00am - 5:00pm or 8:00am - 4:00pm? Are you able to commute to Huntingdon, Cambridgeshire 1-2 days per week, whilst working remotely from home? The Role: In this varied and enjoyable role you will be utilising your excellent customer relationship and problem solving skills whilst assisting customers, using your German language skills. Our clients fantastic service builds genuine loyalty and lasting customer relationships. Working in close partnership with the customer success team and the production team, you will helping to service customers and identify opportunities for revenue growth within their existing client base. You will be provided with extensive knowledge and training on the various products our client offers and will have a great understanding of how these products work and are delivered, from start to finish. More Detail: Responding promptly to customer inquiries via telephone, email tickets and follow up on customer issues not immediately resolved. Providing concise quotes for various products and following through negotiations to close. Educating customers on product functionality and value to increase the level of satisfaction and success customers have with Mimeo Resolving customer complaints efficiently and professionally, escalating complex issues as needed. ...



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