Infrastructure Engineer
3 weeks ago
Infrastructure Engineer (Project / BAU)
Saffron Walden- Hybrid
We are seeking a skilled and experienced Senior Infrastructure Engineer to join a growing technology solution provider. You will be responsible for maintaining and optimising their IT infrastructure solutions provided to clients including technical support and infrastructure-related projects.
Required Experience:
- Bachelor's degree in Computer Science, Information Technology, or related field/ proven experience in IT infrastructure management.
- Strong knowledge of Windows Server, Linux, and networking technologies.
- Experience with Microsoft 365 and Azure cloud services.
- Proficiency in VMware vSphere and other virtualization technologies.
- Excellent problem-solving and communication skills.
- Experience in pre-sales activities and client-facing roles.
- Ability to explain complex technical concepts to non-technical audiences.
- Experience in solution architecture and design.
Key Responsibilities:
Technical Support:
- Provide 2nd and 3rd line support for complex infrastructure issues.
- Troubleshoot and resolve server, network, and cloud-related problems.
- Manage and prioritize support tickets effectively.
- Maintain and update IT documentation and procedures.
- Conduct regular system health checks and performance audits.
- Manage and optimize storage solutions.
Server Management:
- Administer and maintain Windows and Linux servers.
- Implement server patching, upgrades, and security measures.
- Monitor server performance and capacity, making recommendations for improvements.
Networking:
- Manage and optimize network infrastructure, including routers, switches, and firewalls.
- Configure and maintain VPNs, LANs, and WANs.
- Implement network security protocols and best practices.
Microsoft Cloud Technologies:
- Administer and support Microsoft 365 suite, including Exchange Online, SharePoint, and Teams.
- Manage Azure cloud services and infrastructure.
- Implement and maintain hybrid cloud solutions.
Virtualization:
- Manage VMware vSphere environment.
- Implement and maintain backup and disaster recovery solutions for virtual environments.
- Project Support:
- Contribute to the planning and implementation of infrastructure projects.
- Evaluate and recommend new technologies to improve IT infrastructure.
- Assist in capacity planning and budgeting for infrastructure upgrades.
- Collaborate with other IT teams on cross-functional projects.
Pre-Sales Support:
- Conduct technical discovery sessions with potential clients to understand their infrastructure needs.
- Prepare and deliver technical presentations and demonstrations of infrastructure solutions.
- Contribute to the development of proposals and solution designs.
- Provide technical expertise during client meetings and calls.
- Assist in estimating project scope, timelines, and resource requirements for potential engagements.
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