Complaints Resolution Handler

3 weeks ago

Glasgow, United Kingdom Anderson Knight Full time

Complaints Resolution Handler Location: Glasgow (Hybrid) Salary: £25,000 Hours: Monday–Friday, 9am–5pm (1 late shift every 6 weeks) Anderson Knight is recruiting a Complaints Resolution Handler on behalf of a leading organisation in the financial services sector. This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution. Key Responsibilities • Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes. • Communicate clearly and professionally with customers and internal stakeholders. • Log and document all cases in line with regulatory and internal standards. • Gather information from relevant departments to support resolution. • Keep customers updated throughout the process and deliver a positive and supportive experience. • Identify themes or trends that may support service or process improvements. What We’re Looking For • Minimum 1 year of end-to-end complaints experience (essential). • Experience working within a regulated environment (financial services or similar). • Strong written and verbal communication skills. • Ability to manage sensitive or complex cases with empathy and professionalism. • Proactive, organised and confident in working independently a...

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