Complaint Handler

4 days ago

Glasgow, United Kingdom Webhelp Full time

**Job Advert**
If you can hear what someone’s saying without it being spelled out, if you can solution find, problem solve and keep your cool under pressure then this could be the right role for you.

An exciting opportunity awaits a customer centric, positive and driven individual with a knack for communicating to take on the role of Complaint Handler with one of our key clients in Glasgow.

Join our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

With operational hours Monday to Friday 8am to 8pm and Saturday 8am to 6pm, this role will be 4 days working from home and 1 day based in our Glasgow site.

What you'll be doing
- Establish the customers’ needs to diagnose and resolve problems
- Investigate complex customer complaints to find solutions
- Resolve customer complaints and queries within operational and client policies and procedures
- Use active listening, probing and questioning skills to make a judgment on the best solution or action to resolve the customer’s query
- Ensure timely and accurate resolution of customer’s complaints within agreed service levels, targets and objectives
- Promote client products, services and solutions at all times
- Multi-task through the effective and accurate utilisation of various operating systems

What you'll need
- Financial Literacy (essential)
- Ability to work in a customer-driven environment
- Computer literacy with ability to speedily navigate various screens, systems effectively and have fast and accurate typing skills
- Proficient with MS Outlook and Excel
- Business writing skills
- Excellent knowledge of process adherence
- Excellent communication skills both spoken and written
- High motivation, drive to succeed with ability to meet and exceed targets

Take this opportunity to advance your career with our collaborative team of game-changers today.

Job Reference: UK01497

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