Complaint Handler

3 days ago

Glasgow, Glasgow City, United Kingdom Chubb Full time
Description

Are you fluent in German or Polish and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for you
Join one of the world's largest insurance companies, where you'll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive workplace.
We're looking for a German or Polish speaking Complaint Handler to join our European Complaints Team. This role is based in our Glasgow City Centre office. As part of the team, you'll play a key role in ensuring complaints are assessed, managed, and resolved in a fair and timely manner. You'll also handle a caseload of regulated complaints, investigating them in line with regulatory requirements. 

We welcome candidates with experience in customer service roles across industries such as financial services, call centre, or hospitality. Comprehensive training on complaint processes and regulations will be provided to set you up for success in this role.
 

Key Responsibilities:

•    Identify, investigate, and resolve complaints promptly and fairly

•    Conduct thorough investigations to determine root causes

•    Draft clear and professional Final Resolution Letters

•    Meet quality and efficiency standards set by Chubb

•    Adhere to SLA and regulatory timelines

•    Manage your caseload effectively

•    Work within Chub
 

Qualifications


•    Previous experience in complaint handling or customer service

•    Fluency in German 

•    Advanced (C1) level of English (essential)

•    Excellent listening skills

•    Strong verbal and written communication skills

•    Experience liaising with regulatory bodies (e.g., Financial Ombudsman) is desirable

•    Proficiency in Microsoft Office packages

•    Insurance knowledge is a plus, but not essential

We offer in return
Competitive salary & pension scheme, annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.

Employee resource groups, Networking, mentoring & development opportunities, 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance program

Integrity. Client focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.
Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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