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Financial Services Complaints Manager
2 months ago
Job description
About the Company
Our client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients.
The group has more than 400 employees and are now looking for a Group Head of Complaints.
About the Role
The Group Head of Complaints will oversee and liaise with two Team Leaders and employees reporting into them in order to ensure the efficient and complaint handling of complaints across two regulated firms. The role includes checking and approving complaint response letters, ensuring complaints are recorded accurately, undertaking root cause analysis and analysing and presenting data to the Head of Compliance for each regulated firm for inclusion in Board reports.
Our client offers a great flexible working from home policy and career progression.
Salary is up to £50,000 per annum depending on experience along with a monthly bonus (£6,000 pa).
The role requires strong administrative and people skills to ensure that all customer complaints are dealt with appropriately, ensuring a fair outcome is achieved in a timely manner.
Duties/Responsibilities
Complaint Handling:
