Senior Technical Support Engineer

1 week ago

Knutsford, United Kingdom 83data Full time

Senior Technical Support Engineer

Description

This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.

The Senior Technical Support Engineer will work with our client's technical support team.

You will be trained in their marketing leading Web-Application Security product and help customers to solve issues, deploy and use their products in various environments (cloud, on-premise, CI/CD pipelines).

With a growing customer base, you'll quickly become an expert on their products and their customers and provide insights that create best practices and enhance their product roadmaps.

What's in it for you?

Our clients believe in paying people what they are worth and not what they can get away with. Their excellent salaries are above the normal market level, and this is always determined based on your individual skills and contribution.

Their people also receive:

  • Re-location packages to Knutsford, UK
  • Share options.
  • 8% employer pension contribution.
  • Life assurance: 4x salary.
  • Income protection: full pay for the first 6 months of incapacity followed by 75% of salary plus pension contribution.
  • Private medical insurance (Bupa).
  • 25 days holiday plus public holidays.
  • Car Scheme/Bike Scheme.
  • Continuous personal development.
  • Gym access
  • Free lunch by their own lovely chefs, social events + much more

Your Responsibilities

  • Our client's technical support team is the key liaison point between our software developers, customer success, product management, researchers, and customers.
  • Getting hands-on with customers to help them deploy our products in a variety of environments (cloud, on-premise, CI/CD pipelines)
  • Making the most of modern enterprise video communications to engage with customers to ensure they make the best use of our software.
  • Collaborating with software developers to understand product features and to pass on insights into how they are used by our customers in the real world.
  • Investigating bug reports by attempting to reproduce, diagnose, and, where relevant, fix issues that people run into.
  • Liaise with technical product managers to help prioritize software development work, championing the customer's perspective.

Key Skills

Essential:

  • You're a passionate trouble-shooter, who loves to solve technical problems, whilst providing exceptional service to customers.
  • You have experience working across different operating systems, such as Windows and Linux/Unix.
  • You have Experienced working with a cloud platform such as Azure, AWS or GCP. Or, you have experience working with virtualization tools such as VMware or Hyper-V.
  • You have a good understanding of Networking protocols, along with exposure to working with routers, switches, and firewalls.
  • A desire to learn and continuously develop your skill set

Desirable:

  • If you have any experience in the cyber-security sector, that would be beneficial, but not essential We're more interested in finding some with an interest in this sector and want to learn.
  • Experience working within a DevOps/DevSecOps environment
  • Experience working with Kubernetes
  • Experience with a programming language
  • A background in Computer science would be beneficial, but not essential.
  • Any experience with project deployments or technical pre-sales would also be beneficial

Ready to Apply?

If you're reading through this advert and are thinking, 'Wow' this sounds like me' then why are you still reading?

  • Senior Technical Support Engineer

    4 weeks ago

    Knutsford, United Kingdom 83zero Limited Full time

    Senior Technical Support EngineerDescriptionThis is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.The Senior Technical Support Engineer will work with our client's technical...

  • Senior Technical Support Engineer

    7 days ago

    Knutsford, United Kingdom 83zero Full time

    DescriptionThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our...

  • Senior Technical Support Engineer

    5 days ago

    Knutsford, United Kingdom 83zero Full time

    DescriptionThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our...

  • Senior Technical Support Engineer

    3 weeks ago

    Knutsford, United Kingdom 83zero Full time

    DescriptionThis is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.The Senior Technical Support Engineer will work with our client's technical support team.You will be...

  • Senior Technical Support Engineer

    4 days ago

    Knutsford, United Kingdom 83zero Full time

    DescriptionThis is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.Please read the information in this job post thoroughly to understand exactly what is expected of potential...

  • Senior Technical Support Engineer

    2 days ago

    Knutsford, United Kingdom 83zero Full time

    DescriptionThis is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.Please read the information in this job post thoroughly to understand exactly what is expected of potential...

  • Senior Technical Support Engineer

    4 weeks ago

    Knutsford, United Kingdom 83zero Full time

    DescriptionThis is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.The Senior Technical Support Engineer will work with our client's technical support team.You will be trained in...

  • Senior Technical Support Specialist

    3 days ago

    Knutsford, Cheshire East, United Kingdom 83zero Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at 83zero. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective technical support to customers via...

  • Senior Technical Support Specialist

    3 days ago

    Knutsford, Cheshire East, United Kingdom 83zero Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at 83zero. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective technical support to customers via...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerRole SummaryThis position offers a chance to engage in the rapidly expanding and vital cybersecurity sector. You will leverage your exceptional analytical and interpersonal skills to enhance customer satisfaction while contributing to the advancement of 83zero Limited's operations.The Senior Technical...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerRole SummaryThis position offers a chance to engage in the rapidly expanding and vital cybersecurity sector. Utilize your exceptional analytical and interpersonal skills to enhance customer satisfaction while contributing to the advancement of 83zero Limited's objectives.The Senior Technical Support...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerOverviewThis role presents a chance to engage in the rapidly expanding and vital cybersecurity sector. You will leverage your exceptional analytical and communication abilities to enhance customer satisfaction while contributing to the advancement of 83zero Limited's operations.The Senior Technical...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerRole SummaryThis position offers a chance to engage in the rapidly expanding and crucial cybersecurity sector. You will leverage your exceptional analytical and communication abilities to enhance customer satisfaction while contributing to the advancement of 83zero Limited's business objectives.The...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerRole SummaryThis position offers a chance to engage in the rapidly expanding and crucial field of cybersecurity. Utilize your exceptional analytical and communication abilities to enhance customer satisfaction while contributing to the advancement of 83zero Limited's operations.The Senior Technical...

  • Lead Technical Support Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom 83zero Limited Full time

    Job OverviewPosition: Senior Technical Support EngineerRole Summary:This position offers a chance to engage in the rapidly expanding and vital cybersecurity sector. Utilize your exceptional analytical and interpersonal skills to enhance customer satisfaction while contributing to the advancement of 83zero Limited's operations.Key Responsibilities:Collaborate...

  • Senior Technical Support Engineer

    5 days ago

    Knutsford, Cheshire East, United Kingdom 83zero Full time

    About the RoleThis is an exciting opportunity to join our team at 83zero as a Senior Technical Support Engineer, where you will play a key role in delivering exceptional customer service and technical expertise in the fast-growing cybersecurity market.Key ResponsibilitiesCollaborate with our technical support team to provide timely and effective solutions to...

  • Senior Technical Support Engineer

    3 days ago

    Knutsford, Cheshire East, United Kingdom 83zero Full time

    About the RoleThis is an exciting opportunity to join our team at 83zero as a Senior Technical Support Engineer, where you will play a key role in delivering exceptional customer service and technical expertise in the fast-growing cybersecurity market.Key ResponsibilitiesCollaborate with our technical support team to provide timely and effective solutions to...

  • Senior Technical Support Specialist

    2 days ago

    Knutsford, Cheshire East, United Kingdom 83zero Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at 83zero. As a key member of our technical support team, you will be responsible for providing exceptional service to our customers, troubleshooting technical issues, and collaborating with our software developers to understand product features and customer...

  • Senior Technical Support Specialist

    2 days ago

    Knutsford, Cheshire East, United Kingdom 83zero Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at 83zero. As a key member of our technical support team, you will be responsible for providing exceptional service to our customers, troubleshooting technical issues, and collaborating with our software developers to understand product features and customer...

  • Senior Technical Support Engineer

    3 weeks ago

    Knutsford, UK, Cheshire, United Kingdom 83zero Full time

    DescriptionThis is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.The Senior Technical Support Engineer will work with our client's technical support team.You will be...