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Senior Technical Support Engineer

2 months ago

Knutsford, Cheshire East, United Kingdom 83zero Full time
About the Role

This is an exciting opportunity to join our team at 83zero as a Senior Technical Support Engineer, where you will play a key role in delivering exceptional customer service and technical expertise in the fast-growing cybersecurity market.

Key Responsibilities
  • Collaborate with our technical support team to provide timely and effective solutions to customer inquiries and issues.
  • Work closely with software developers to understand product features and provide insights into customer usage and feedback.
  • Investigate and resolve complex technical issues, including bug reports and product deployment challenges.
  • Liaise with technical product managers to prioritize software development work and champion customer perspectives.
  • Develop and maintain in-depth knowledge of our client's Web-Application Security product and provide expert guidance to customers.
Requirements
  • Strong problem-solving and communication skills, with a passion for troubleshooting and customer service.
  • Experience working across different operating systems, including Windows and Linux/Unix.
  • Experience with cloud platforms such as Azure, AWS, or GCP, or virtualization tools like VMware or Hyper-V.
  • Good understanding of networking protocols and experience working with routers, switches, and firewalls.
  • Desire to learn and continuously develop technical skills.
Preferred Qualifications
  • Experience in the cybersecurity sector, although not essential.
  • Experience working in a DevOps/DevSecOps environment.
  • Experience with Kubernetes, programming languages, or project deployments.
  • Background in computer science or related field.
What We Offer
  • Competitive salary and benefits package.
  • Relocation package to Knutsford, UK.
  • Share options and 8% employer pension contribution.
  • Life assurance and income protection.
  • Private medical insurance and 25 days holiday plus public holidays.
  • Car Scheme/Bike Scheme and gym access.
  • Continuous personal development and free lunch by our lovely chefs.