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Senior Technical Support Specialist

2 months ago

Knutsford, Cheshire East, United Kingdom 83zero Full time
About the Role

We are seeking a highly skilled Senior Technical Support Engineer to join our team at 83zero. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Customer Support: Provide timely and effective technical support to customers via various communication channels, including email, phone, and video conferencing.
  • Product Deployment: Assist customers in deploying our products in various environments, including cloud, on-premise, and CI/CD pipelines.
  • Technical Collaboration: Collaborate with software developers to understand product features and to pass on insights into how they are used by our customers in the real world.
  • Issue Resolution: Investigate and resolve technical issues reported by customers, including bug reports and product defects.
  • Process Improvement: Work with technical product managers to help prioritize software development work and champion the customer's perspective.
Requirements
  • Technical Expertise: Strong technical skills, including experience working with cloud platforms, virtualization tools, and networking protocols.
  • Communication Skills: Excellent communication and problem-solving skills, with the ability to work with customers and technical teams to resolve complex technical issues.
  • Continuous Learning: A desire to learn and continuously develop your skill set, with a strong interest in cybersecurity and technical support.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including relocation packages, share options, and a pension scheme.
  • Opportunities for Growth: Opportunities for career growth and professional development, with a focus on continuous learning and skill development.
  • Collaborative Team Environment: A collaborative and dynamic team environment, with a focus on teamwork and customer satisfaction.