Aftersales & Defect Administrator
1 week ago
Company Overview:Coinford is a groundworks and concrete frame specialist that deliver contracts ranging from 1million to 50million throughout London and the Southeast of England.Role Purpose/Objective:Based in our Luton office we are seeking a proactive and customer-focused Aftersales & Defect Administrator to join our construction this role you will be the main point of contact for our clients and after project completion handling defect reports and general after-sales queries.Key responsibilities include:Handle all incoming after-sales queries defect reports from clients and site teams.Log track and update all issues on the companys after-sales/CRM system.Liaise with internal teams to arrange inspections repairs and remedial works.Coordinate schedules and appointments between clients and contractors.Monitor service-level agreements (SLAs) to ensure timely resolution of issues.Maintain accurate records of all communications appointments and completed works.Prepare and issue relevant correspondence including work orders appointment confirmations and completion reports.Support senior leadership in reporting trends recurring issues and performance statistics.Deliver excellent customer service and uphold the companys reputation for quality and reliability.Experience/skills required:Essential:A professional courteous and empathetic approach to client interactions.Ability to build strong relationships with clients subcontractors and internal teams.Strong administration and organisational skills with excellent attention to detail.Ability to work independently while staying proactive and self-motivated.Proficiency in Microsoft Office (Word Excel Outlook) and CRM/field management systems.Excellent communication skills both written and verbal.Ability to manage multiple tasks and priorities in a fast-paced environment.Desirable:Previous experience in an administrative customer care or aftersales role ideally within construction or housebuilding.Proven ability to identify and proactively resolve problems.Flexibility and adaptability as a collaborative team player.Why Join UsCompetitive salary package commensurate with experience.Pension salary sacrifice scheme.25 days holiday plus bank holidays.Training & Development Opportunities.Death in service insurance scheme.Employee Assistance Programme (EAP). Required Experience:Unclear Seniority Key Skills Aviation Safety,Human Resource Management,CFA,Cloud Computing,Landscape,ACCA Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 20000 - 35000
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Construction After-sales Administrator
6 days ago
Luton, United Kingdom Coinford Ltd Full time**After-Sales Administrator (Construction)** We are seeking a proactive and customer-focused After-Sales Administrator to join our construction team. In this role, you will be the main point of contact for our clients and after project completion, handling defect reports, and general after-sales queries. **Key responsibilities include**: - Handle all...
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