Receptionist

4 days ago

East London, United Kingdom Canary Riverside Plaza Hotel Full time

A fantastic opportunity has arisen within the Luxury 5* Corporate Hotel brand, Canary Riverside Plaza Hotel in Canary Wharf, East London.


We are currently recruiting a warm and welcomingReceptionistto be a part of our main Centrepoint Ambassador of the Hotel, the Front Office Department.


Set within the historic wharfs and quays of East London, Canary Riverside Plaza is the only five-star independent hotel in Canary Wharf. The 142 spacious guest rooms and suites make for an incredibly comfortable stay, be it for business or leisure, offering stunning views of the River Thames and city beyond. Enjoy the full five-star experience with access to the adjacent Health Club and Spa or indulge with afternoon tea on the sun-filled terrace at the Quadrato Restaurant.


Quadrato Restaurant offers Italian inspired menus with flavours that are light, fresh and quintessentially Italian. The incredible view of the River Thames and London skyline are best enjoyed from the elegant terrace or on colder days, the soaring windows of the restaurant. The adjacent Quadrato Bar & Lounge offers an array of signature cocktails, wine, beer and spirits and is the perfect place for pre-dinner drinks or a night cap.


Adjacent to the hotel, all guests enjoy complimentary access to a five-star Health Club. Set on the River Thames, the club offers three floors of expansive fitness facilities, including a sauna, steam room, hydrotherapy pools and a 20 metre infinity edge lap pool.


Wonderful Benefits on joining Canary Riverside Plaza Hotel as Receptionist:


Rate Per Hour of £11.44 Per Hour.

28 Days Holidays (including Bank Holidays)with additional days given for Length of Service.

Delicious Healthy Complimentary Meals on Duty served in our Staff Restaurant, The Cube.

Uniforms provided and laundered.

Excellent Training and Development opportunities.

Food and Beverage Discounts in our Quadrato Restaurant and Lounge.

Employee Room Rates and excellent Room Rates for friends and family across Canary Riverside Plaza Hotel, Marriott and Hilton Brand Hotels.

Excellent Training and Development opportunities in addition to Career Planning with platform Flow Hospitality.

Company Pension scheme after 3 months service.

Recommend a Friend Scheme.

Employee of the Month Awards with excellent Staff Recognition Awards.

Annual Staff Party.


Key qualities we are looking from the appointed Receptionist:


As a Hotel Receptionist you will be responsible for checking in/out all of our hotel guests and reporting any comments, VIP arrivals or departures and other issues as they occur throughout the day to the Front Office Supervisor Team on duty and the Front Office Manager.

In this role you will coordinate the arrival and departure of all guests along with assisting them to feel welcome and direct them to the areas around the Hotel Property they wish to go. You will also take telephone reservations as required and answer emails from guests about a variety of topics.


The ideal candidate will have the following Skills and Knowledge:


Excellent communication skills listening, written and oral.

Understand the importance of customer service and how to deliver it.

Excellent organizational skills.

Ability to remain calm under pressure.

Ability to multi task.

Excellent attention to detail with the ability to spot errors and question information received.

Willingness to learn how to use unfamiliar equipment and/or computer programmes.

Upselling hotel rooms and promoting any other services of the hotel in order to maximize the Revenue.

Proficient in all Microsoft Office packages.

Previous experience relevant to the role preferable.

Knowledge of Opera Cloud System desirable full Training will be given.


The main responsibilities for this role would include:


Providing personalized service with guests and establish good relationships to ensure loyalty and future bookings using the guests name as many times as appropriate and possible.

Performing prompt and courteous check-in and check-out procedures.

Handling incoming telephone calls promptly and courteously.

Dealing with guest requests and ensure they are communicated to the relevant department and properly follow out.

Maintaining awareness of VIP arrivals and departures and ensures necessary special arrangements are met.

Maintaining awareness of meetings and events taking place in the property.

Has full knowledge of hotel facilities, services and local area.

Handling client taxi requests.

Taking, amending and processing reservations in the absence of the Reservations Team.

Ensuring handover is carried out between shifts.

Ensuring that all reservations and cancellations are processed efficiently.

Preparing bills, handling payments and running payment reports.

Preparing arrivals for the following day taking care of room allocation and guest requests.

Ensuring lobby and reception desk areas are always clean, tidy and welcoming at all times.

Reporting any maintenance, breakage or cleanliness problems to the relevant department.

Other duties as assigned by the Front Office Manager or Hotel Executive Coordinator.


Being part of the small team, you will demonstrate excellent knowledge and dedicated behaviour.


The successful candidate will be highly professional, have excellent communication skills, be well presented and understand the importance of exceptional Guest Service.


This is a great opportunity to join our 5* Luxury Hotel and work in a friendly and professional environment. If you feel you are ready to make yourself a great career, we look forward to receiving your application.


In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility at the Recruitment Interviewing process.


Two Satisfactory References from your current / Previous Employers will be required once a Successful Offer of Employment has been made.


We do not offer Sponsorship and support from Recruitment Agencies arenotrequiredat this present time.


AMRT1_UKCT

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