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1st Line Support Engineer
3 months ago
Robert Half Technology are assisting a global market leading financial services organisation to recruit a 1st Line Support Engineer on a contract basis based in their London office
Role
- The 1st Line Support Engineer will provide 1st Line technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues on Windows-based systems.
- Manage user accounts, permissions, and access rights in Active Directory.
- Support Office 365 applications, including Outlook, Word, Excel, and Teams.
- Assist with the setup and configuration of desktops, laptops, and peripheral devices.
- Monitor and respond to support tickets in a timely and efficient manner.
- Escalate unresolved issues to second-line support or relevant departments when necessary.
- Document and maintain accurate records of support activities, solutions, and user interactions.
- Contribute to the creation and updating of support documentation and knowledge base articles.
- Provide excellent customer service and maintain a high level of user satisfaction.
Profile
- The 1st Line Support Engineer will have proven experience in a 1st Line Support or similar role.
- Strong knowledge of Windows operating systems (Windows 10/11).
- Proficiency in Office 365 applications and services.
- Experience with Active Directory, including user and group management.
- Basic understanding of networking principles and protocols.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High level of attention to detail and organisational skills.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Company
- Global financial services organisation with offices in London
- On-site required
Salary & Benefits
company, depending on experience
The salary range/rates of pay is dependent upon your experience, qualifications or training.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice
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