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HR Advisor/Employee Engagement Officer

3 months ago

Coventry, United Kingdom ISS Facility Services UK Full time

Join our team as an Employee Engagement Officer and play a pivotal role in fostering a culture of excellence and collaboration within ISS.


In this position, you will work closely with the management team to deliver quality engagement and communication strategies that align with both short and long-term business objectives.


Job Description

As Employee Engagement Officer, you will be serving as the first point of contact for all employee queries, providing guidance and support, and escalating issues when necessary.

You will manage individual cases alongside managers, ensuring consistency and adherence to standards. Additionally, you will collaborate with the People and Culture team to initiate and lead tasks and processes that support business objectives.


Your primary focus will be on promoting positive employee engagement and working closely with Operations Leads to optimise people performance.


By upholding our company values and policies, you will contribute to creating a workplace where employees feel valued, motivated, and empowered to excel.

If you're passionate about driving positive change and fostering a culture of excellence, we invite you to join us in shaping the future of ISS.



Key Responsibilities

  • Ensure confidentiality, privacy and dignity is maintained at all times in accordance with the General Data Protection Regulation
  • Manage a diverse variety of ER issues effectively mitigating any risks to the business, engaging ACAS code of practice and limiting employment tribunals
  • Be the first point of contact to provide advice, guidance and support to managers regarding people management cases
  • Work alongside the People and Culture team for escalation and complex people cases
  • Ensure guidance is in line with the organisations policies, procedures and employment law and that you identify the risk prior to decisions being taken in order to minimise risk, reputational damage and financial exposure
  • Support managers in the review of correspondence and reports relevant to employee relations issues and, on occasion take on the drafting of such documentation where expertise dictates that this is the most effective solution



Professional and Personal Competencies/Qualifications

  • Experience in managing people
  • Excellent communication skills (oral and written), Influencing and negotiation skills
  • Able to make presentations, give advice and communicate effectively
  • Knowledge of standard ACAS policies along with grievance and disciplinary resolution
  • Basic TUPE knowledge and/or experience
  • Microsoft Office, Excel and Power point



The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com