Technical Support

3 weeks ago


Stretford, United Kingdom Gibson Hollyhomes Full time

Career developmentCommitment to training and qualificationsGrowth BusinessOur client is looking to add to their ever-growing business. They are looking for a candidate who is technically minded to join the support team. There is career development and opportunities to gain professional qualifications.This role is ideal for individuals looking to develop a career in network engineering or IT support with the opportunity for growth into more specialized network roles. * Provide first-line technical support for network-related issues via phone, email, or chat. * Support the client with high levels of service. * Ensure all incidents and requests are logged accurately in the support ticketing system. * Perform basic checks on network devices, connectivity, and performance using diagnostic tools. * Escalate unresolved or complex issues to second-line support or specialized engineers. * Provide timely updates and resolutions to customers or internal users. * Follow up on open incidents and requests to ensure customer satisfaction and resolution. * Maintain accurate documentation of processes, procedures, and resolutions for future reference. * Work with other teams, including system administrators, to ensure network issues are resolved efficiently.Skills * Strong communication skills and the ability to explain technical issues to non-technical users. * Problem-solving ability and attention to detail. * Ability to work in a fast-paced environment and prioritize tasks effectively



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