Desktop Support Analyst

1 month ago

London, United Kingdom Ncounter Full time

Desktop Support Analyst - Financial Services Division

Are you ready to join a dynamic and rapidly growing division within the financial services and hedge fund space? We are hiring for a leading player in FX and Trading Software technology, revolutionizing the global Fintech landscape. We are seeking a Desktop Support Analyst to support a global network of users and ensure the seamless operation of a cutting-edge platform, used by some of the world’s top financial institutions.

What You'll Do:

As a Desktop Support Analyst, you will be at the heart of the user community, providing critical support to over 500 users both onsite and remotely. You’ll troubleshoot, resolve, and escalate technical issues while collaborating with developers and stakeholders to optimize system performance in a fast-paced trading environment.

With global support to be provided 24x5 onsite and remotely, you’ll offer technical assistance for a diverse, international user base. The team manage Incident & Request Management, handling support requests and incidents in line with established internal protocols, ensuring timely resolution.

Collaborating and troubleshooting, you will need to partner with Level 2 & 3 teams, as well as external vendors, to resolve complex technical issues. Proactive monitoring is a must, to utilize internal tools to manage alerts, prevent failures, and restore degraded or unavailable services.

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