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Customer Support Agent

2 months ago

Wallingford, United Kingdom Berry Recruitment Full time

Berry Recruitment are NOW hiring for a committed and experienced Customer Support Agent work for a business based near Pangbourne, Oxfordshire, on a full time and permanent basis.

As the Customer Support Agent, you will support and maintain excellent customer relationships, with efficient and effective communication throughout the customer journey.

Role: Customer Support Agent

Salary: £25,000 Per Annum

Location: Pangbourne, Berkshire - (Office based)

Hours: Monday to Friday

Key Responsibilities of the Customer Support Agent:

  • All aspects of D2C Customer support, to include warranty claims, collections, return and refunds.
  • Collaborate and assist with all customer service queries.
  • Conduct warranty investigations and efficiently advise in accordance with the company's warranty, customer service terms and guidelines.
  • Deliver detailed support advice and management within the simplehuman guidelines across our CRM systems.
  • Resolve customer queries on chat, phone, and email simultaneously.
  • Manage time effectively across your duties to ensure that SLAs are met.
  • Consult other departments on product queries as required.
  • Consult other departments on ad hoc duties such as delivery procedures.
  • Operational team planning to include goal setting, training, and performance management.
  • Key point of escalation for all customer and operational queries

About you:

  • Confidently operate Sage 200 for customer queries and Ecommerce administration.
  • Administer telephone orders, discounts, and payment disputes.
  • Collaborate with returns, coordinating return deliveries, refunds and administration.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you"

For more information and to apply, contact Kathy Rusher the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.