Software Support Engineer

3 weeks ago

Haverhill, United Kingdom Serve Talent Full time

Software Support EngineerFull-Time | Competitive Salary & Benefits | Career Growth | Hybrid/On-SiteAre you a technically minded problem-solver who loves supporting users, improving systems, and getting hands-on with software? This is an exciting opportunity for aSoftware Support Engineerto join a forward-thinking organisation where you'll play a key role in delivering high-quality software support, remote installations, and ongoing system improvements.In this role, you'll support a suite of business-critical software applications — helping users, resolving issues, ensuring reliability, and working closely with development teams to improve functionality. You'll be an integral part of a collaborative technical team, with opportunities to expand your skills, contribute to new features, and help shape processes.What You'll Be DoingProviding 2nd-line technical support via email, phone, remote desktop and in person. Monitoring a support mailbox and ticketing system to ensure timely, high-quality responses. Troubleshooting, reproducing, and diagnosing software and system issues. Delivering remote installations, updates, and patches across multiple applications. Performing health checks, preventative maintenance, and system monitoring. Creating clear user-facing documentation, guides, and release notes. Collaborating with cross-functional teams to resolve issues and improve processes. Supporting testing activities for new software versions and updates. Contributing to internal knowledge sharing, training, and procedure creation. Managing priorities effectively while balancing multiple support and project tasks. Maintaining high standards of quality, security, and user satisfaction. Occasionally attending customer sites or events (UK and international, when required). What You'll BringEssential Skills & Experience Strong communicator with excellent written and verbal English. Customer-focused approach with the ability to explain technical concepts clearly. Analytical problem-solver with a methodical approach to troubleshooting. Good understanding of software, operating systems and networking fundamentals. Confident working with Windows and Windows Server environments. Experience with MS SQL, including replication and linking client machines to central databases. Knowledge of networking principles, IIS, and remote access tools (VPN/VNC). Ability to work independently, prioritise tasks, and meet deadlines. Proactive attitude with a strong work ethic and eagerness to learn. Beneficial Skills Broader database knowledge (data modelling, concepts, architecture). Experience writing and testing SQL scripts, stored procedures, triggers, and functions. What You Can ExpectA varied and engaging role where no two days are the same. The chance to work with live systems and make a real impact on users and operations. A supportive team that values collaboration, knowledge sharing, and continuous improvement. Opportunities for professional development and skill-building. If you're passionate about software, love solving problems, and want to develop your technical expertise in a supportive environment, we'd love to hear from you.Apply today and take the next step in your technical support career. TPBN1_UKTJ

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