Software Support Engineer

1 week ago


Haverhill, United Kingdom Serve Talent Full time

Software Support Engineer Full-Time | Competitive Salary & Benefits | Career Growth | On-Site Are you a technically minded problem-solver who loves supporting users, improving systems, and getting hands-on with software? This is an exciting opportunity for a Software Support Engineer to join a forward-thinking organisation where you'll play a key role in delivering high-quality software support, remote installations, and ongoing system improvements. In this role, you'll support a suite of business-critical software applications — helping users, resolving issues, ensuring reliability, and working closely with development teams to improve functionality. You'll be an integral part of a collaborative technical team, with opportunities to expand your skills, contribute to new features, and help shape processes. What You'll Be Doing Providing 2nd-line technical support via email, phone, remote desktop and in person. Monitoring a support mailbox and ticketing system to ensure timely, high-quality responses. Troubleshooting, reproducing, and diagnosing software and system issues. Delivering remote installations, updates, and patches across multiple applications. Performing health checks, preventative maintenance, and system monitoring. Creating clear user-facing documentation, guides, and release notes.



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