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Receptionist

3 months ago

Broxburn, United Kingdom Randolph Hill Nursing Homes Group Full time

We are looking for an exceptional person to join us as Receptionist at our Holmesview Nursing Home in Broxburn, West Lothian. This post is working a 36 hours per week - 08:30 - 17:30 from Monday to Thursday.

Holmesview is a 60 bedded nursing home in Broxburn, and is a well-known care home at the heart of the community. At Randolph Hill we display the highest levels of care for older people. Compassion, warmth and kindness are top priorities for our highly skilled team.

We care, the way you care.

Since 1985, Randolph Hill have had an enviable reputation for quality care provision. We are large enough to be able to provide great support to our teams with comprehensive training, whilst still small enough to avoid becoming overly bureaucratic and make decisions to fit every circumstance. With 7 high performing nursing homes across our Group, our homes are extremely well run, attaining positive grades with the Care Inspectorate. Randolph Hill are committed to quality and look for like-minded people to support us in achieving our objectives.

We offer a range of benefits including;

• Competitive salary

• Strong ethos of work / life balance

• Highly skilled Senior Team and Head Office support - friendly, supportive teams

• 28 days holiday which increases with length of service

• Pension scheme

• A strong, stable nursing home with low staff turnover and positive Care Inspectorate grades

• Work for an organisation with an excellent reputation for delivery of quality care provision

• Great opportunity to support the effective running of a great nursing home

Job Description

  • To ensure all visitors are treated in a friendly and helpful manner
  • To reflect the high standards of the company in all aspects of work and personal appearance
  • To ensure that all enquiries are dealt with in a professional way
  • To assist the smooth running of the nursing home by communicating messages in a clear and concise manner
  • To uphold residents’ participation strategy
  • To show loyalty to the company and respect confidentiality at all times
  • To treat colleagues with respect and ensure teamwork is good

Main Duties and Responsibilities

  • To answer the telephone and provide a high standard of service and assistance in a helpful way
  • To report and record as appropriate all relevant information in a neat, tidy fashion
  • To recognise regular visitors and welcome them by name, if appropriate
  • To courteously check the identity of strangers, asking them to wait at reception, until a member of staff can help them
  • To comply with company policies and procedures and adhere to safe working practices
  • To attend regular staff meetings and training where appropriate
  • To treat and use all equipment in a safe manner, keeping it clean and in good working order as per directions
  • To adhere to company uniform policy
  • To undertake any reasonable duties as directed by the manager, deputy manager or administrator, to ensure the smooth running of the home