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Customer Service Assistant

2 months ago

Kettering, United Kingdom Jewson Partnership Solutions Full time

Are you based in the Kettering area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer Service Assistant to join our team in Kettering, who's as passionate about great service as we are

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

*Please note - a full, clean manual driving license is a requirement of this role

Working Hours:7.30 - 5.00 Monday to Friday (no weekends)

Location: Unit 9, Telford Way Industrial Estate, Kettering, NN16 8UW

Key Responsibilities

  • Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

  • Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

  • Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

  • Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

  • Act as a relief delivery driver, performing deliveries to our customers in one of our 3.5t vans, unloading materials at site

  • Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

  • Maintain stock levels, carrying out regular stock counts

  • Work with colleagues to suggest opportunities for improvement

What's in it for you?

  • Retirement Savings Plan (Pension) - with Legal & General

  • Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

  • WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

  • Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

  • Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

  • Employee Discount

  • Refer a Friend scheme

  • Wellbeing Centre via WorkPerks

  • New Reward and Recognition programme - launching soon

Required Skills and Experience

  • A full, clean manual driving license is a requirement of this role

  • Previous industry experience preferred but not essential

  • Experience in a customer facing environment

  • IT literate and a strong communicator

  • Passion for working with people with a positive can-do attitude

About us

At JPS, we're proud to be part of STARKBuilding Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.?

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today