Account Manager Office Based

1 week ago

Hampshire, United Kingdom Infinite Group Full time

Role: Account Manager SalaryDOE 5% bonusOffice Based Chandlers FordRole Overview:You will be responsible for managing and nurturing relationships with assigned clients within the specified segment. The role focuses on ensuring client satisfaction identifying opportunities for growth and collaborating with internal teams to deliver effective products and upsell additional solutions. The Account Manager plays a key role in maintaining customer loyalty and achieving sales objectives.Major AccountabilitiesAccount Management:Build and maintain strong relationships with assigned clients. Serve as the primary contact for client inquiries and related issues. Understand client needs and provide appropriate solutions.Sales Growth:Identify opportunities to grow business within existing accounts. Assist in the development of proposals and sales presentations for applicable products & solutions in the segment. Work towards achieving individual and team sales targets in the segment.Client Satisfaction:Conduct regular check-ins and reviews with clients. Ensure client satisfaction through timely resolution of issues and proactive communication. Collect and act on client feedback to improve service quality.Market Awareness: Keep informed about industry trends market conditions and competitor activities in the smart metering industry. Provide market feedback to the sales and product development teams.Team Collaboration: Collaborate with internal teams including marketing product development and customer service to deliver cohesive solutions. Participate in team meetings and contribute to strategy discussions.Reporting and Documentation: Maintain accurate records of client interactions and sales activities in the CRM system. Prepare regular reports on account status and sales performance. Present account updates and progress reports to management.Key Performance IndicatorsAchievement against BudgetsRelationships with Key accountsCustomer satisfactionSegment specific growthRecord and documentation maintenanceIdeal CandidateEducation:Batchelors degree in Business Marketing Energy Management or a related field (not essential)Experience:Minimum of 3 years of experience in account management or sales preferably in the smart metering or related energy sector. Demonstrated ability to manage client relationships and achieve sales targetsOther RequirementsSkillsStrong interpersonal and communication skills. Excellent problem-solving and negotiation abilities. Proficiency in CRM software and Microsoft Office Suite. Technical & product skills. Commercial astutenessAttributes:Customer-focused and results-oriented. Self-motivated with a proactive approach. Ability to work independently and as part of a team.Required Experience:Manager Key Skills Office Manager Experience,Microsoft Office,Management Experience,QuickBooks,Accounting,Office Experience,Dental Office Experience,Payroll,Administrative Experience,Eaglesoft,Human Resources,Bookkeeping Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 35 - 40

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