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Sales and Customer Service Coordinator

3 months ago

StocktononTees, United Kingdom Si Recruitment Full time

A dynamic Manufacturing based in Stockton-on-Tees is seeking a motivated and detail-oriented Sales and Customer Service Coordinator to join their team.

In this role, you will be responsible for managing both sales administration and customer service tasks to ensure seamless operations and exceptional customer satisfaction.

Key Responsibilities:

  • Receive and process customer development and production orders
  • Verify pricing, part numbers, specifications, and revision status
  • Accurately enter orders into the business system and generate contract reviews
  • Confirm order delivery schedules with customers
  • Handle customer inquiries regarding development and production orders
  • Manage schedule updates and requirement changes
  • Address customer concerns and manage specification changes through effective document control
  • Answer phone calls, screen or take messages, and connect calls to the appropriate departments
  • Follow up on business communications and orders
  • Build positive relationships with external parties
  • Perform general office duties including computer system input and generating reports

Competencies Required:

  • Positive attitude and willingness to learn
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Highly organised with the ability to multitask effectively
  • Proactive and able to take initiative
  • Excellent customer service manner

Qualifications and Experience:

  • Previous experience in sales administration, customer service, or a related field preferred
  • Proficiency in using business systems for order processing and documentation