Customer Service Coordinator

6 months ago

StocktononTees, United Kingdom Imperial Professionals Full time

**Customer Service Coordinator**

Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Coordinator on a permanent basis.

**Salary**: Up to £23,000 per annum

Contract: Permanent

Location: Stockton

Hours: Full Time

**Job Purpose**

To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and written communication.

**Responsibilities**:

- Accurate completion of day-to-day activities.
- Manage the service book, service call traffic and planning of all aspects of the services we offer.
- Liaise with factories and suppliers ensuring customer service excellence.
- Support the Finance department to ensure payment / credit terms are adhered to.
- Complies with financial regulations, policies, and controls.
- Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.
- Ensure service targets and KPI’s are achieved, and expectations are met with optimum levels of quality & service delivery.
- Ensure accuracy and quality of all processes.
- Prioritise workload and demand from internal and external requests.
- Ensure the delivery of quality customer service.
- Support any escalations with a one call resolution.
- Continuously monitor own performance for maximum efficiency
- Work with other all departments within Home Solutions to ensure a collaborative approach is given to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process)
- Maintain customer relationships across all of our customers and escalate concerns where necessary.
- To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
- To follow health, safety and environmental guidelines and procedures in respect of personal and department activities
- To support holiday cover for the Sales Operations Manager when required
- Carry out any other reasonable duties requested.

**Essentials**:

- Demonstrable experience of prioritisation
- Demonstrable experience of handling telephone calls preferably within a call centre or help desk role.
- Demonstrable experience of planning and managing operational processes for maximum efficiency and productivity
- High standard of IT literacy including accounting software, MS Office, advanced Excel skills.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person

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