Ticketing Clerical Officer

2 weeks ago

Belfast, United Kingdom Reed Full time

Ticketing Clerical Officer (x2)

My client is a well-established and leading organisation based in Belfast, who are currently seeking 2 Ticketing Clerical Officers to join their team.

This is a Full-Time, Temporary position until the 30th of November 2024 – with an immediate start.

Hours of work: Monday to Sunday 37 hours per week (Monday to Sunday including early starts and evening work)

Cover is between 6.30am and 8.30pm Mon-Sat. Sunday 8am-4pm. Shifts rotate between 6am-2pm and 12.30pm-8.30pm

With a salary of £12.43 - £13.45 per annum (dependent on experience).

After successful training Hybrid working will be offered.

Closing date -12 noon Wednesday 11th September

Job Role:

You will be responsible for assisting with the administration/production of all products and all other products in an accurate and efficient manner whilst providing a high level of customer service to the general public.

Essential Criteria:

  • Minimum of 1 years’ experience of working on databases.
  • Experience of working in a customer service environment.
  • Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths OR alternatively, be able to demonstrate at least 2 years’ relevant experience in a similar post.
  • IT proficient with the use and experience of working with Microsoft Word and Excel.
  • Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
  • Awareness of confidentiality, Data Protection and GDPR.
  • Good analytical skills.
  • Ability to manage and prioritise a busy workload with a good attention to detail.
  • Ability to work on your own initiative as well as part of a team.
  • Willingness to work overtime and weekends when required.

Desirable Criteria:

  • Minimum of 2 years’ experience of working on databases.

Main Duties and Responsibilities:

  • Answer internal and external queries regarding all products.
  • Process the replacement of lost, stolen, damaged or faulty passes. Input and maintain database information relating to all passes, including the Card Management Systems (CMS and CRMS).
  • Maintain the data of pass holders in a timely and consistent manner, to include recording changes of address/name, missing data, lost cards etc.
  • Protect sensitive customer information whether electronic or on paper in line with the Data Protection Act and GDPR.
  • ‘Hotlist’ relevant passes (e.g. lost passes) and clear down redundant cards off the system.
  • Assist in the calculation of quotations (first time and renewal) for passes and process applications.
  • Process the receipting, banking and recording of Ticketing Department income including other payment methods such as direct debits and ensure storage of customer banking information (cr/dr card and bank account details) in line with regulatory requirements.
  • Reconcile all financial records including daily lodgements.
  • Assist with the calculation and process of any refund or fares in line with the Refund Policy.
  • Assist with printing of passes and electronic downloads.
  • Process and resolve escalated applications and duplicate applications to eliminate fraudulent applications.
  • General clerical duties e.g. photocopying, scanning, word processing and filing of all related documentation.
  • Any other duty as requested by the manager.

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