Store Manager

1 week ago

Birmingham, United Kingdom Starbucks UK Full time

Store Manager - Harborne High Street

Calling all community champions who are Retail and/or Hospitality professionals, that want to blend the two.

Starbucks Harborne are looking for a community store manager. Join us for coffee, stay for the community, connections and opportunities. We are seeking a compassionate and community-minded Store Manager to join the Starbucks family.

In this role, you will be responsible for fostering a positive, inclusive, and supportive environment within your store and the community you serve. Your primary focus will be on building strong relationships, promoting community engagement, and ensuring that our initiatives align with the values and needs of the people we serve. To be successful in this community store, you’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll understand your market, get to know the competition and can identify opportunities to drive store profitability and your business forward. But most importantly you’ll be an ambassador for the community you serve and the partners you lead.

The best part about this role is that no two days are ever the same

A typical week could include:

  • Executing the store operations through your team and scheduling efficiently to the needs of your store and the business
  • Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance
  • Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets
  • Cascading and rolling out of new initiatives to enable operational excellence and drive business results
  • Lead, mentor, and support a team of dedicated partners to community engagement and outreach.
  • Foster a collaborative and inclusive team environment that values diversity and encourages innovation.
  • Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations
  • Setting challenging and realistic goals to drive engagement and improve partner performance

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

Our partner promise to you, is not only joining our Starbucks family but having immediate access to 33 days of holiday annually, free drinks and food while on shift and a free bag of coffee every single week Want more? Well after 12 months of service you’ll be given Starbucks shares (bean stock) plus many more In return, we’ll also offer you a competitive starting salary and benefits that include:

  • 33 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
  • Free drinks and food when you’re on shift
  • Our store bonus program
  • Bean stock options for all partners (own part of Starbucks)
  • Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
  • A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
  • Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
  • Life assurance
  • Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
  • A free 24/7 Employee Assistance Programme available to you and your family
  • Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
  • Great long-term career opportunities in store and support center

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

What is our process?

Application > CV review > first stage interview > second stage interview > offer and onboarding

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

Know someone who would be a perfect fit? Share this opportunity with them At Starbucks, there’s always room for one more.

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