Payments Data Officer

4 weeks ago

Manchester, United Kingdom Manchester City Council Full time

Working hours: 35 hours per week

Contract type: Permanent

Closing date: 13 June 2024 This role is subject to: BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

The Social Care Payments Team sits within Corporate Finance, and processes payments to care providers for Adults and Children's services.

This a busy team who are responsible for the accurate and timely processing of data files and invoices to support key payment cycles and deadlines. The team process a high volume of data and payments for various types of care, incorporating a number of different systems and processes.

The team work closely with partners and colleagues across Social Care and Financial Management. 

This is a busy and challenging role which involves working closely with internal and external stakeholders to ensure a high level of service is delivered, providing timely payments, resolving queries, providing advice, maintaining data & systems, and improving working processes.

The role holder will have a caseload of providers and customers and will manage their payments in accordance with relevant systems, policies and procedures and internal staff guidance for the payment processes. This includes maintaining financial records, analysing, interrogating and monitoring data and financial and administrative systems. 

The role holder will also be expected to respond to queries from a wide range of people, including both internal and external customers, and build good relationships with all stakeholders to provide a high standard of service. 

The role will also involve supporting the Payments Assistants with complex queries, and supporting the Team Leaders and Operations Manager with system and process developments.

You should be self-driven to work in a fast-paced environment, be able to work to deadlines and adapt to unexpected challenges. You should be able to identify problems and use your initiative to find and implement practical solutions.

We are looking for candidates with an eye for detail who can work as part of a team and work proactively under their own initiative.

Applicants should also demonstrate the following skills and experience: 
Experience in finance or transactional services  Excellent IT skills, ability to learn and use various systems and advanced Excel skills to manage large volumes of data  Good numeracy and literacy skills  Strong analytical, interrogation and problem-solving skills  Excellent communication skills and ability to build good relationships with stakeholders for effective service delivery  Organised and able to prioritise work and manage time in order to meet deadlines Knowledge of social care provision (desirable)  Personal commitment to continuous self-development and service improvement.

We’re the local government authority for , and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We ‘own it’ and we’re not afraid to try new things We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing k. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

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When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

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