Lettings Advisor

1 month ago

Tewkesbury, United Kingdom Bromford Full time
The vacancy

If you are passionate about providing a level of customer service you would be happy to receive yourself, and you enjoy building relationships and getting to know people - you belong at Bromford. In addition, this is an opportunity to work in an organisation rated as a Great Place to Work

Our lettings team is responsible for the effective day-to-day management and delivery of lettings across the business. You'll work with internal colleagues and local authorities to ensure a fair allocation of properties, ensuring they are managed in a timely and accurate manner. If you have experience in housing or lettings, it will help you hit the ground running.

You will guide new customers through the lettings process, ensuring information and records are gathered and issued following policy and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre-tenancy checks, working closely with our empty homes team to minimise void time. You will maintain and manage shortlists for advertised properties under the appropriate local authority and Bromford policies, ensuring a fair and transparent process.

Ultimately, your work will help us achieve some important targets, but the most rewarding part of the job is seeing people and families manage their own homes, to build brighter futures and thrive.

This role is full time and permanent. You'll be based in our Tewkesbury office (GL20 8ND) with regular home working available. The role is subject to a basic DBS check.

In this role, we want you to bring:
  • Experience in a front-line customer-facing role. Experience within housing or lettings will be beneficial to help you hit the ground running but not essential, we are more interested in you being passionate about customer service
  • Excellent communication with colleagues and customers alike, in an engaging and welcoming way
  • A positive attitude and a consistent, engaged team player. Proactive and able to prioritise and organise your workload
  • Support to our prospective customers though the lettings journey, helping our customers to find the right home so they can thrive
  • Experience working in a high performing team to achieve KPIs and ensuring our homes are let fairly and transparently in line with our policies
  • Excellent IT skills, attention to detail, and an excellent work ethic
  • Commitment to our DNA and be a great ambassador for Bromford.

If you have previous experience in roles such as lettings officer, housing income officer, housing officer, lettings negotiator, estate agent or customer service agent then please apply today

Closing date for applications is Wednesday 28 August. Interviews will be held on either Monday 9 or Tuesday 10 September 2024, at our Tewkesbury office.

About us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

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