Clinical Educator North

2 months ago

Chester, United Kingdom Healthxchange Full time

Clinical Educator (INP)

Location: Hybrid: Manchester territory with occasional travel to other regions in line with contract.

Reporting to: Head of Education

Who We Are:

Founded in 2000 Healthxchange are the leading supplier of aesthetic medical products and devices to medical professionals within the UK. As a winner of the Aesthetic Awards for several years running we pride ourselves on the quality of our products and our customer service.

About the Role:

We are seeking a driven Clinical Educator to join our successful Education team. The role involves delivering comprehensive training on Obagi Advanced Product support and other brands like Jan Marini. Additionally youll provide training on Devices and Injectable Treatments within Healthxchange Group. Your focus will be on enhancing client knowledge through solutions and clinical support. As a brand ambassador youll authentically represent the training delivered. Tailoring education to diverse audiences of Healthcare and Beauty professionals is key. Overall your role plays a crucial part in supporting Business Development within relevant brands through effective education initiatives.

Responsibilities:

  • Deliver engaging in depth up to date content in all relevant brands/devices ensuring all delegates feel confident to offer treatments in an appropriate setting.
  • Manage schedule appropriately to respond to all account needs and support business development in relevant brands because of cohesive workflow.
  • Achieve premium account support by offering educational support that is accessible and ensures a positive patient experience.
  • Follow up after training with required data input into relevant systems.
  • Prioritise to ensure training feedback is recorded after training delivery.
  • Input all relevant training data to ensure effective reports can be pulled.
  • Highlight any gaps highlighted via reporting.
  • Raise and take agreed steps in terms of actions required to ensure a solution focused working approach.
  • Maintain and develop the use of Brands and devices through in clinic support educational delivery and working alongside business development managers to ensure reasonable clinical needs are supported.
  • Achieve clear and concise learning flows by ensuring clear objectives are set for all relevant sessions.
  • Research and keep up to date with relevant clinical studies add these to all material.
  • Identify and create further supportive learning tools where required.
  • Support the marketing function of the business to help build product/device awareness.
  • Attend and potentially present at external and internal meetings/conferences as necessary to perform own duties and aid business development via a variety of mediums.

What we need from you:

Essential

  • Nursing or Pharmacist Graduate
  • Relevant Obagi experience
  • Relevant Device experience (in at least 2 types of technology e.g. Laser and RF)
  • Training Experience: delivery and content creation
  • High standards of customer/patient communication in clinic support and content production/delivery
  • Ability to meet deadlines maintain accuracy and ensure business needs are responded to
  • Clinical knowledge of the reference papers and the ability to refer to these as necessary.
  • Proven account management from a commercial or educational standpoint
  • Efficient IT experience

Desirable

  • Independent Nurse Prescribers Qualification
  • Jan Marini experience
  • Clean drivers licence
  • Experience with sales force and relevant softwares

Benefits

Company pension car allowance bonus and commission scheme 23 days holiday plus bank holidays (and increasing with service) staff discount staff social events access to Health Assured EAP.

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