Digital Workflows Solutions Analyst II

3 weeks ago

Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Description

Join our team as a Solutions Analyst II and be at the forefront of driving technical innovation and strategic business solutions. Your role will be key to transforming complex challenges into efficient, tailored solutions, fostering both personal and professional growth.

As a Solutions Analyst II in Digital Workflows - Infrastructure Platforms, you will play a pivotal role in bridging the gap between product owners, business, operations, and software developers by leveraging your technical and analytical reasoning skills. You'll elicit and document business and data flow requirements, translating them into well-structured and technically feasible solutions. Your adaptability and ability to lead through change will be crucial in ambiguous situations and in effectively handling dependencies. Your strong foundation in data analytics will be instrumental in developing innovative architecture designs and operating systems. Excellent verbal and written communication skills will ensure clear and compelling exchanges with diverse stakeholders, fostering collaboration and driving the success of the company's projects and programs.

Job responsibilities
  • Contribute to data-driven decision-making by extracting insights from large, diverse data sets and applying data analytics techniques
  • Collaborate with cross-functional teams to provide input on architecture designs and operating systems, ensuring alignment with business strategy and technical solutions
  • Assist in managing project dependencies and change control by demonstrating adaptability and leading through change in a fast-paced environment
  • Promote continuous improvement initiatives by identifying opportunities for process enhancements and applying knowledge of principles and practices within the Solutions Analysis field
  • Guide the work of others, ensuring timely completion and adherence to established principles and practices

Required qualifications, capabilities, and skills
  • Experience or equivalent expertise in solutions analysis, with a focus on eliciting and documenting business and data flow requirements
  • Demonstrated proficiency in data fluency, including experience with data extraction, interpretation, and making data-informed decisions
  • Developing technical fluency in relevant platforms, software tools, and technologies, with a curiosity to continuously expand technical knowledge
  • Experience in data visualization and analytics, including understanding of vendor products and managing vendor relations
  • Strong written communication skills, with a proven ability to effectively translate complex information for diverse stakeholder audiences

Preferred qualifications, capabilities, and skills
  • ServiceNow Developer or Admin Experience
  • ServiceNow Knowledge Module experience
  • Knowledge Centered Services (KCS) experience
  • Jira and Jira align proficient
  • Agile or ITIL certified
  • Performance Analytics Experience or certification
  • Some AI/ML experience with respect to knowledge/search


About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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